Angelina Pettengill
Carmichael,USA
Summary
Proven track record of delivering exceptional customer service, resolving customer complaints, and training new team members. Brings wealth of experience to any role. Proficient in managing sales teams and utilizing CRM software for efficient operations and effective customer engagement. Well-versed in ensuring compliance with food safety regulations, prioritizing well-being of customers and staff. Strong background in sales, customer acquisition, and retention, consistently driving business growth. Excels in developing sales strategies that lead to success, drawing on market insights and relationship-building skills. Ability to achieve sales targets while fostering team collaboration sets apart in the industry.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Commercial Sales Manager
Autozone LLC
01.2021 - 12.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and provided customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to lock down customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Managed inventory levels by monitoring stock levels, analyzing sell-through data, and making recommendations for replenishment or markdowns
- Maintained accurate records of merchandise movement, including transfers between stores or distribution centers
- Audited store layouts regularly to ensure compliance with brand guidelines
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Inventory Control Manager
Autozone LLC
01.2008 - 01.2021
- Processed damaged goods and completed wasted inventory paperwork.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Memorized facility layout and located products.
- Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
- Cross-referenced invoices and supplies for reporting accuracy.
- Maintained a high level of safety within the warehouse environment by enforcing strict adherence to established guidelines and conducting routine inspections for compliance purposes.
- Collaborated with cross-functional teams to address any issues or challenges related to inventory control, fostering a culture of continuous improvement within the organization.
- Initiated return-to-vendor process for defective goods, maintaining inventory quality and customer satisfaction.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Hub Coordinator
Autozone LLC
01.2001 - 01.2008
- Assisted in the development of hub operational policies and procedures, ensuring compliance with industry standards and best practices.
- Collaborated with cross-functional teams to ensure seamless coordination of shipments, reducing transit time and increasing efficiency.
- Reduced operational costs by identifying areas for improvement and implementing cost-effective solutions.
- Optimized route planning for drivers, resulting in decreased fuel consumption and improved delivery times.
- Oversaw maintenance schedules for fleet vehicles to minimize downtime due to mechanical failures or routine servicing requirements.
- Implemented performance metrics to evaluate individual team member success, driving continuous improvement and professional growth.
- Enhanced customer satisfaction with timely communication regarding order status, shipment updates, and issue resolution.
- Coordinated regular safety audits to identify potential hazards and implement corrective actions, maintaining a safe working environment for all employees.
- Facilitated smooth transitions during employee shift changes by preparing detailed handover reports outlining pending tasks and pertinent information.
- Streamlined hub operations by implementing efficient scheduling and resource allocation strategies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Assistant Manager
AutoZone LLC
06.1999 - 01.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enhanced team productivity by streamlining operational processes.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Manager
Mountain Mike's Pizza
04.1989 - 12.1998
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Auto, Truck, Industrial Parts
ATI Parts
01.1988 - 04.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Education
High school diploma -
Amador High School
Sutter Creek, CA06.1982
Skills
- Food processing (10 years)
- Customer service (10 years)
- Training & Development (10 years)
- Food industry (10 years)
- Sales Management (2 years)
- Food Safety (10 years)
- Shipping & Receiving (9 years)
- Customer acquisition (2 years)
- Negotiation (2 years)
- Warehouse management (9 years)
- Upselling (10 years)
- Retail Sales (10 years)
- POS (10 years)
- Purchasing (2 years)
- Cold Calling (2 years)
- Bookkeeping2 (1 year)
- Operations Management (10 years)
- Management (10 years)
- KPIs (5 years)
- Restaurant Experience (3 years)
- Planograms (10 years)
- Dry cleaning (1 year)
- Retail Management (10 years)
- Direct Sales (10 years)
- Schedule management (10 years)
- Sales (2 years)
- Food service (10 years)
- Customer retention (2 years)
- Inventory management (10 years)
- Warehouse supervisor experience (9 years)
- Assistant Manager Experience (10 years)
- Merchandising (10 years)
- Account Management (2 years)
- Inventory control (10 years)
- Profit & Loss (5 years)
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Team building
- Sales skills
- Sales presentations
- Route planning
- Public speaking
- Performance reviews
- Customer acquisition
- Prioritization
- CRM proficiency
- Account management
- Market monitoring
- Networking
- Returns processing
- Marketing
- Financial analysis
- Resource allocation
- Sales documentation
- Financial acumen
- Type product expert
- Commercial sales practice
- Service delivery coordination
- Corporate account management
- Effective customer communication
- Sales quotas
- Commercial strategy implementation
- Commercial strategy development
- Sales strategizing
- Detailed business plans
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Rapport and relationship building
- Self motivation
- Product knowledge
- Client relations
- Analytical thinking
- Operations management
- Solution selling
- Objection handling
- Staff supervision
- Continuous improvement
Certification
- Driver's License
- Food Handler Certification
Accomplishments
Extremely skilled in automotive parts recognition, knowledge and look-up. Gained 25% in customer acquisitions after canvassing the repair shops within a mile of my location. Sales increased 85% first quarter. And I was able to "steal" business away from our competitors through my customer relations. Customers said they were impressed by the tenacity I showed when researching a part until I got what they needed.Shops reported us as the fastest delivery department out of all competitors. Was given recognition for highest weekly sales that location ever had.
Timeline
Commercial Sales Manager
Autozone LLC
01.2021 - 12.2024
Inventory Control Manager
Autozone LLC
01.2008 - 01.2021
Hub Coordinator
Autozone LLC
01.2001 - 01.2008
Assistant Manager
AutoZone LLC
06.1999 - 01.2001
Store Manager
Mountain Mike's Pizza
04.1989 - 12.1998
Auto, Truck, Industrial Parts
ATI Parts
01.1988 - 04.1996
High school diploma -
Amador High School
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