Lorraine Figueroa
Keizer,United States
Summary
Customer-focused Inbound Service specialist. Technically adept at utilizing CRM software. Seeks to join an expanding team. [Number] years of expertise in delivering exceptional customer service. Managed high call volumes up to [Number] calls per hour. Goal-oriented Inbound Customer Service specialist. Dedicated customer service representative.
Overview
2
2
Languages
34
34
years of professional experience
Work History
Remote customer service
Cioxhealth
02.2021 - 02.2023
- Improved communication with customers.
- Trained in new systems and processes.
- Resolved an average of [Number] inbound customer concerns daily.
Del Taco - Corona #4
09.1991 - 06.2000
- Executed store promotions effectively.
- Improved efficiency during peak hours.
- Improved checkout flow.
- Managed high-traffic periods.
- Trained new hires in customer service standards.
- Remembered customer preferences.
- Trained new hires in store procedures.
Mcdonalds
05.1989 - 04.1998
- Reduced peak-time customer wait by [Percentage] minutes.
- Maintained effective communication with supervisors.
- Trained new hires in customer service standards.
- Adhered to company policies.
- Increased customer awareness of active promotions.
- Remembered customer preferences.
Education
Associate of Science - Billing And Coding
Ultimate Medical Academy
Clearwater, FL12.2019
Skills
- Have over 18 years of customer service
- I have worked with customers in person or by phone had great attention for all calls and did my best
- Inbound call management
- Handling Peak Time Traffic Under Pressure
- Adaptability in Fast-Paced Working Environments
- Maintaining Customer Support Documentation and Knowledge Bases
- Effective Time Management in Customer Service
- Data Entry Accuracy and Record Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote customer service
Cioxhealth
02.2021 - 02.2023
Del Taco - Corona #4
09.1991 - 06.2000
Mcdonalds
05.1989 - 04.1998
Associate of Science - Billing And Coding
Ultimate Medical Academy