Lorraine Flores
Converse,TX
Summary
Personable and deadline-drive Customer Service Representative experienced in working in a fast paced environment. Solid team player offering a positive and cooperative attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
HEB
03.2019 - 04.2019
- Received, reviewed, dispensed, and labeled over 35 prescriptions daily with expert accuracy.
- Maintained clean and organized pharmacy shelving and work areas.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Lead Pawnbroker
EZ Pawn
11.2009 - 12.2011
- Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
- Performed store open and close procedures as part of shift responsibilities.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Researched electronics and other items online to identify market value.
- Counted inventory everyday in the beginning and end of shifts and produced reports for management detailing such information.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Appraised items, including jewelry, firearms and electronics to determine product value and authenticity.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Fox Technical High School
San Antonio, TXSome College (No Degree) - Pharmacy Technician Program
University of The Incarnate Word
San Antonio, TXCertified -
Alamo Colleges District
San Antonio, TXCertified Medical Administrative Assistant
Alamo Colleges District
San Antonio10.2020
Skills
- Dispensing Medications
- FDA and HIPAA Compliance
- Customer Demographics
- Organization and Prioritization
- Resolving Complaints
- Data Entry
- Accurate Money Handling Skills
Certification
- CMAA - Certified Medical Administrative Assistant
- Certified Clinical Medical Assistant
- OSHA Certified
- CPR Certified
Timeline
Pharmacy Technician Trainee
HEB
03.2019 - 04.2019
Lead Pawnbroker
EZ Pawn
11.2009 - 12.2011
High School Diploma -
Fox Technical High School
Some College (No Degree) - Pharmacy Technician Program
University of The Incarnate Word
Certified -
Alamo Colleges District
Certified Medical Administrative Assistant
Alamo Colleges District
Similar Profiles
Dulce PerezDulce Perez
Bakery Lead at HEBBakery Lead at HEB
Kayla CrowderKayla Crowder
Cashier at HEBCashier at HEB
Katie LopezKatie Lopez
Service Lead at HEBService Lead at HEB
Carleigh McDonaldCarleigh McDonald
Customer Service Assistant at HEBCustomer Service Assistant at HEB
Savanna KingSavanna King
Baker at Sweet Escape BakeryBaker at Sweet Escape Bakery