Lorraine Graves
Hemet,CA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Hemet Valley Pipe & Supply by adeptly managing AR/AP and fostering strong team collaboration. Excelled in reducing costs through meticulous expense tracking and inventory management, achieving a notable increase in customer satisfaction. Skilled in QuickBooks and known for exceptional organizational and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
18
18
years of professional experience
Work History
Department Assistant
Hirsch Pipe & Supply
San Jacinto, CA
08.2021 - 06.2024
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
Office Manager
Hemet Valley Pipe & Supply
San Jacinto, California
04.2006 - 08.2021
Handled all customer billing, accounts payable and receivables. Processed customer payments as well as preparing daily bank deposits. Scheduled counter days with vendors also manager meetings.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Porirua College
Porirua, New Zealand Skills
- File Management
- Expense Tracking
- Data entry expertise
- Document Preparation
- Meeting Scheduling
- Proofreading abilities
- Calendar Management
- Report Generation
- AR/AP
- Filing and data archiving
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional and mature
- Task Prioritization
- Self Motivation
- Excel spreadsheets
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Continuous Improvement
- Adaptability
- Written Communication
- Administrative Support
- Mail handling
- Bookkeeping
- Multi-line phone proficiency
- Expense validation
- QuickBooks expert
Timeline
Department Assistant
Hirsch Pipe & Supply
08.2021 - 06.2024
Office Manager
Hemet Valley Pipe & Supply
04.2006 - 08.2021
Porirua College