Samantha Gentz
Genoa,NY
Summary
Dynamic professional with a proven track record at Cayuga Health, excelling in data confidentiality and customer service, leading to enhanced satisfaction levels. Skilled in file management and effective communication, I consistently exceeded targets and fostered teamwork, demonstrating a significant impact on operational efficiency and problem-solving. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Department Assistant
Cayuga Health
08.2021 - Current
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Maintained accurate records and databases, contributing to an organized department environment.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
Covid Swabber Representative
Cayuga Health
02.2021 - 08.2021
- Ensured accurate sample collection for timely processing and reliable results.
- Safeguarded patient confidentiality by diligently adhering to data privacy policies and regulations during all stages of the testing process.
- Exceeded daily targets through effective time management and prioritization of tasks at hand.
- Maintained a clean and orderly work environment, minimizing contamination risks and ensuring safety.
Deli Clerk
Clarks Food Market
09.2019 - 02.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH04-2025
Associate of Arts - Human Services
Tompkins Cortland Community College
Dryden12-2021
Associate of Science - Chemical Dependency
Tompkins Cortland Community College
Dryden, NY05-2021
Skills
- File Management
- Organizational Skills
- Documentation and Recordkeeping
- Analytical Thinking
- Time management abilities
- Effective Communication
- Data entry expertise
- Document Preparation
- Calendar Management
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
Timeline
Department Assistant
Cayuga Health
08.2021 - Current
Covid Swabber Representative
Cayuga Health
02.2021 - 08.2021
Deli Clerk
Clarks Food Market
09.2019 - 02.2021
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Arts - Human Services
Tompkins Cortland Community College
Associate of Science - Chemical Dependency
Tompkins Cortland Community College
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