Elizabeth Kelly
Burdett,NY
Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
19
19
years of professional experience
Work History
Unit Clerk/Patient Service Representative
Cayuga Health
02.2023 - 10.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Obtained and organized medical records for office visits and scheduled labs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
Veterinary Technician Assistant
Midstate Veterinary Services
03.2020 - 02.2023
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Assisted Veterinary Technicians in performing basic exams and tests such as lab work for all species of patients.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Positioned animals for diagnostic imaging such as x-rays.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted veterinarians with euthanasia of animals.
- Educated clients on post-surgical care and nutrition.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
- Prepared animals for surgical procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
Office Assistant
ARC Of Schuyler County
11.2019 - 03.2020
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided clerical support to 20 company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Horse Groom/ Hot Walker
Miller-Saul Racing Stable
05.2018 - 03.2020
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Monitored horses health and statuses before races or competitions.
Secretary II
Arnot Health
08.2017 - 05.2018
- Verified important patient information such as insurance, and demographics for entry into the patient management system.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured the waiting room looked neat and organized at all times.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Pulled charts and prepared them for nurses and doctors assessment.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Aided with prescription refill requests.
- Received, recorded and filed medical payments by check, cash and credit card.
- Reviewed and sent medical records to other physicians upon request.
- Managed and appropriately directed inbound telephone calls, mail and faxes.
- Managed reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner.
Access Associate
Finger Lakes Medical Associates
03.2015 - 08.2016
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Entered orders into the EMR system efficiently and without errors.
Administrative
Community Foundation of Tompkins County
07.2013 - 03.2014
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Directed guests and routed deliveries and courier services.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Administrative Assistant
Ciaschi, Dietershagen, Little and Mickelson
04.2012 - 07.2013
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Office Manager
Cayuga Porta-John
04.2008 - 10.2012
- Managed payroll for organization of 6 personnel.
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Receptionist
Ameriland Animal Hospital
02.2006 - 04.2008
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Professionally and courteously verified appointment times with patients.
- Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Education
High School Diploma - undefined
Oldfields School
Glencoe, Maryland1994
Skills
- Adept multi-tasker
- Resourceful and reliable worker
- Close attention to detail
- Articulate and well-spoken
- Excellent problem solver
- Excellent verbal communication
- Professional phone etiquette
- Unit Loading
- Multi-Line Phone Systems
- Medical Terminology
Timeline
Unit Clerk/Patient Service Representative
Cayuga Health
02.2023 - 10.2024
Veterinary Technician Assistant
Midstate Veterinary Services
03.2020 - 02.2023
Office Assistant
ARC Of Schuyler County
11.2019 - 03.2020
Horse Groom/ Hot Walker
Miller-Saul Racing Stable
05.2018 - 03.2020
Secretary II
Arnot Health
08.2017 - 05.2018
Access Associate
Finger Lakes Medical Associates
03.2015 - 08.2016
Administrative
Community Foundation of Tompkins County
07.2013 - 03.2014
Administrative Assistant
Ciaschi, Dietershagen, Little and Mickelson
04.2012 - 07.2013
Office Manager
Cayuga Porta-John
04.2008 - 10.2012
Receptionist
Ameriland Animal Hospital
02.2006 - 04.2008
High School Diploma - undefined
Oldfields School
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