Amy Carlino
Freeville,NY
Summary
Demonstrative Healthcare Operations and Revenue Cycle Professional offering over 10 years' experience in process optimization. Offer extensive healthcare operations experience, with specific expertise evaluating costly system shortfalls and introducing best practices and operations modernization strategies. Passionate about leveraging leadership and healthcare operations experience to strengthen the revenue cycle and healthcare delivery.
Overview
23
23
years of professional experience
Work History
System Director Patient Access
Cayuga Health
Ithaca, NY
04.2024 - Current
- Monitor system performance to identify potential issues or areas for improvement.
- Maintain compliance with all applicable laws, regulations and accreditation standards related to patient access services.
- Analyze data from multiple sources to develop reports that identified trends or opportunities for improvement in patient access functions.
- Collaborate with various departments such as medical records, billing office and health information management to ensure timely resolution of issues related to registration process.
Patient Access Director
Oneida Health
Oneida, New York
07.2022 - 04.2024
- Increased copay collections by over 200%
- Established registration standards for insurance eligibility that has significantly increased initial accuracy, resolution rates, and final accuracy rates
- Implemented process improvements for workflow efficiency
- Improved employee retention.
Revenue Cycle Manager
Quadrant Biosciences, Inc.
Syracuse, New York
08.2021 - 07.2022
- Provided revenue cycle operations expertise in the development of an internal revenue cycle department
- Collaborated with external billing agency to maximize collection of accounts receivable
- Established policies and procedure for compliant healthcare billing
- Coordinated payer credentialing and enrollment.
Revenue Cycle Analyst
Crouse Hospital
Syracuse, New York
08.2020 - 08.2021
- Monitored revenue status and create detailed reports for senior management
- Detailed all key revenue cycle information into thorough presentations to deliver to executives and management team
- Extracted and define record and file data and compare it to business operations information to better understand revenue cycles
- Worked with stakeholders to identify and prevent revenue leakage.
System Analyst Invasive Cardiology
St. Joseph's Hospital
Syracuse, New York
08.2017 - 08.2020
- Provided analytical support for efficiency statistics, charge capture, and productivity for invasive cardiology
- Collaborated across the organization and facilitate training to drive operational excellence for Epic Cupid application
- Provided volume, and cost data for budgets and monthly reconciliation
Business Systems Specialist/Denial Data Scientist
St. Joseph's Hospital
Syracuse, New York
04.2001 - 08.2017
- Led team of revenue cycle stakeholders that focused on process optimization for denial prevention and resolution
- Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements
- Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery
- Worked with Revenue Cycle directors to identify and define key performance indicators for leadership dashboards.
Education
Master of Healthcare Administration -
Walden University
Minneapolis, MN08-2015
Health Studies/Health Informatics Bachelor of Science -
Walden University
Minneapolis, MN08-2013
Skills
- EPIC Resolute, Cupid, and Beacon applications
- Soarian Financials
- Revenue Cycle
- Denial Management
- Billing system
- Budgets
- Route Cause Analysis
- Financial Management
- Operations Analysis
- Optimization
- Organizational Development
- Statistics
Timeline
System Director Patient Access
Cayuga Health
04.2024 - Current
Patient Access Director
Oneida Health
07.2022 - 04.2024
Revenue Cycle Manager
Quadrant Biosciences, Inc.
08.2021 - 07.2022
Revenue Cycle Analyst
Crouse Hospital
08.2020 - 08.2021
System Analyst Invasive Cardiology
St. Joseph's Hospital
08.2017 - 08.2020
Business Systems Specialist/Denial Data Scientist
St. Joseph's Hospital
04.2001 - 08.2017
Master of Healthcare Administration -
Walden University
Health Studies/Health Informatics Bachelor of Science -
Walden University
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