Lorraine Hernandez
Helotes,TX
Summary
Customer-focused professional with experience in fast-paced food service and medical office environments. Strong multitasking, organizational, and communication skills, combined with a technical background in programming and problem-solving. Eager to leverage a sales-driven mindset and passion for technology to deliver exceptional customer experiences in a retail tech environment.
Overview
3
3
years of professional experience
Work History
Dasher
Door Dash
Helotes, TX
02.2024 - Current
- Fulfilled 100% delivered orders while complying with DoorDash's customer service and food hygiene policies
- Maintained a 100% delivery completion rate with a 4.9/5 rating for customer service
- Utilized 100% of the Door-dash app to set the availability, accept deliveries, and locate customers
Intern in Health care
Alamo Ranch Integrative Medicine
San Antonio, TX
09.2022 - 12.2022
- Automated patient data filing to streamline the doctor's workflow and mitigate the risk of misfiled patient folders and paid meticulous attention to details ensuring 100% accuracy
- Secured information by completing 100% of important patient documents such as lab results, charts, and prescription refills into the right patient file in a reasonable time
- Completed 90 hours of internship, including filing patient folders, sorting, labeling, and archiving medical records according to established protocols
Education
Bachelor of Science -
The University of Texas At San Antonio
12-2028
Skills
- Troubleshooting and debugging code
- Familiar with smartphones, laptops, and operating systems
- Communication & Interpersonal Skills
- Problem-Solving
- Basic hardware and software troubleshooting
- Customer Service
- Understanding of computer systems and networks
Timeline
Dasher
Door Dash
02.2024 - Current
Intern in Health care
Alamo Ranch Integrative Medicine
09.2022 - 12.2022
Bachelor of Science -
The University of Texas At San Antonio