Lorraine Hernandez
Davenport,FL
Summary
Dynamic and dedicated healthcare professional with a proven track record of excellence in individual, team, and organizational settings. Expertise in multitasking and effectively prioritizing workloads, thriving with minimal supervision. A detail-oriented approach, combined with a solid medical background and strong team-building abilities, ensures success in fast-paced, deadline-driven environments. Committed to delivering high-quality care and fostering collaborative relationships to enhance overall patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Oscar Health
01.2021 - Current
- Bilingual virtual medical assistant.
- Video and Phone visits check ins and check outs.
- Prepare charts before patients visit.
- Monitor and work on messages and tasks from the patients and providers.
- Schedule RN, BH, PCP appointments.
- Hedis measures, care gaps.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Take inbound and make outbound calls.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Medical Assistant
Orlando Health Physician Associates
09.2019 - 12.2020
- Prepared charts before patients visit.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certification
Certified Clinical Medical Assistant by NHA(National Healthcareer Association).
Miscellaneous
- Bilingual: (Spanish)
- EMR: Epic, Allscripts, Athena, Zendesk, Jira, Care Delivery, Health Gorilla.
Timeline
Certified Medical Assistant
Oscar Health
01.2021 - Current
Certified Medical Assistant
Orlando Health Physician Associates
09.2019 - 12.2020