Lorraine Herrera
El Paso,TX
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to grasp new concepts quickly.
Overview
11
11
years of professional experience
Work History
Detention Management Unit Administrator
Bering Straits Native Corporation/EPC
09.2020 - Current
- Perform count room duties to include an accurate facility detainee count.
- Operate data processing equipment and software.
- Streamlined detention center operations by effectively managing detainee housing assignments and transfers.
- Prepare, maintain, and update a variety of documents, reports, and paperwork related to non citizens. (Microsoft Excel)
- Enhanced detainee classification accuracy by consistently reviewing and updating case files and risk assessments.
Detention Officer
Bering Straits Native Corporation/EPC
08.2020 - 09.2020
- Wrote daily reports and maintained logs of detainee activities and behaviors.
- Conducted physical searches of detainees and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Supervised and controlled behavior of 1 up to 54 detainees.
- Responded promptly to emergency situations and provided medical aid.
Detention Officer/Countroom Clerk
Management & Training Corporation/Otero Processing
04.2013 - 12.2018
- Wrote daily reports and maintained logs of detainee activities and behaviors.
- Regularly conducted security and sanitation checks.
- Supervised and controlled behavior of 1-100 detainees.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings. (Countroom)
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating detainees with dignity.
- Assisted in intake and release of detainee. (Countroom)
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented detainee behavior and activities in logbooks.
- Documented inmate behavior and activities in logbooks.
Education
High School Diploma -
Coronado High School
El Paso, TX05.1996
Skills
- Decision Making
- Regulatory Compliance
- Team Leadership
- Customer Service
- Document Control
- Organizational Skills
- Workload Prioritization
- Documentation Review
Additional Information
- Security Operations
- Detainee Policies and Procedures
- Customer Service
- Record Management
- Command Center Operations
- Proficient in Microsoft Office; Industry Specific Software; Excel
- Fluent in English and Spanish
Languages
Spanish
Full Professional
Timeline
Detention Management Unit Administrator
Bering Straits Native Corporation/EPC
09.2020 - Current
Detention Officer
Bering Straits Native Corporation/EPC
08.2020 - 09.2020
Detention Officer/Countroom Clerk
Management & Training Corporation/Otero Processing
04.2013 - 12.2018
High School Diploma -
Coronado High School
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