AMY ROTTINGHAUS
Spiceland,IN
Summary
Dedicated professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
BUSINESS UNIT MANAGER-CUSTOMER MANAGEMENT
Wurth Industrial US
04.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
INSIDE SALES KEY ACCOUNT REPRESENTATIVE
Wurth Industry North America
10.2021 - 04.2022
- Contacted customers to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Implemented customized account plans to meet individual client needs.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
TRADE COMPLIANCE SPECIALIST
Wurth Industry North America
10.2020 - 10.2021
- Managed quality programs to reduce overdue compliance activities.
- Supported team by pitching in to complete special projects.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Prepared documentation and records for upcoming audits and inspections.
- Assisted with development of compliance objectives and strategies.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained up-to-date knowledge of applicable laws and regulations.
OUTSIDE SALES ACCOUNT MANAGER
Indiana Automotive Fasteners
07.2017 - 10.2020
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Finalized sales deals and contracts.
- Followed up with customers about customer service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Substitute Teacher
South Henry Schools
05.2012 - 06.2016
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed creative instructional strategies to keep students engaged and motivated.
- Monitored student behavior and administered discipline as needed.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Anderson High School
Anderson, IN06.1996
Skills
- Full-cycle sales process
- Organized and meticulous
- Analytical problem solver
- Exceptional customer service
- Excellent time management
- Cheerful and energetic
- Project development
- Dependable
- Driven
- Outlook
- Excel
- Word
- PowerPoint
- OneNote
- AS400
- SAP
- P21
- Project Management
- Adaptability
- Team Collaboration
- Problem Solving
- Multitasking
- Decision Making
- Inventory Management
- Key Performance Indicators
- Staff Training and Development
- Organizational Development
- Employee Development
- Staff Management
- Emergency Response
- Onboarding and Orientation
- Performance Tracking and Evaluation
Timeline
BUSINESS UNIT MANAGER-CUSTOMER MANAGEMENT
Wurth Industrial US
04.2022 - Current
INSIDE SALES KEY ACCOUNT REPRESENTATIVE
Wurth Industry North America
10.2021 - 04.2022
TRADE COMPLIANCE SPECIALIST
Wurth Industry North America
10.2020 - 10.2021
OUTSIDE SALES ACCOUNT MANAGER
Indiana Automotive Fasteners
07.2017 - 10.2020
Substitute Teacher
South Henry Schools
05.2012 - 06.2016
No Degree - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Anderson High School
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