Lorraine Lohrke
Fort Worth,TX
Summary
Dynamic Assistant Property Manager at Jaguar Property Management with strong communication skills and a proven track record in enhancing tenant satisfaction. Expert in property inspections and lease administration, I effectively resolved tenant issues, contributing to high retention rates and streamlined operations. Committed to excellence in customer service and administrative support.
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Jaguar Property Management
11.2023 - Current
- Coordinated tenant communications, addressing inquiries and maintenance requests promptly.
- Supported lease administration by preparing documentation and ensuring compliance with policies.
- Organized property inspections, ensuring adherence to safety and quality standards.
- Assisted in managing daily operations of multiple residential properties.
- Collaborated with vendors to schedule repairs and maintenance, optimizing service delivery timelines.
- Facilitated onboarding process for new tenants, enhancing move-in experiences and satisfaction levels.
- Maintained accurate records of tenant accounts and lease agreements using property management software.
- Monitored property budgets and expenditures, contributing to cost-effective management practices.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Order Picker/Puller
S&S Activewear
03.2017 - 11.2023
- Operated order picking equipment efficiently to fulfill customer orders accurately.
- Conducted inventory checks to maintain stock levels and ensure availability of products.
- Collaborated with team members to meet daily picking targets and improve workflow efficiency.
- Utilized warehouse management systems for tracking orders and managing inventory data.
- Implemented safety protocols while handling merchandise to minimize workplace hazards.
- Maintained cleanliness and organization of work areas to enhance productivity and safety standards.
- Resolved discrepancies in orders by communicating effectively with supervisors and logistics teams.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
Subway Sandwich Artist/ Manager
SUBWAY®Restaurants
01.2016 - 11.2023
- Prepared sandwiches to order, ensuring quality and freshness for customer satisfaction.
- Operated food preparation equipment, maintaining cleanliness and adherence to safety standards.
- Assisted in inventory management, tracking supplies and minimizing waste through efficient usage.
- Collaborated with team members to streamline sandwich assembly processes, enhancing service speed.
- Provided excellent customer service by addressing inquiries and customizing orders according to preferences.
- Maintained organized workstations, contributing to a clean and efficient food preparation environment.
- Trained new employees on food safety protocols and assembly techniques for consistent product quality.
- Implemented best practices for ingredient storage, improving shelf life and reducing spoilage rates.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Sorter
Waste Management Recycling
02.2012 - 01.2016
- Operated sorting machinery to efficiently separate recyclable materials.
- Ensured compliance with safety protocols during sorting processes.
- Trained new team members on proper handling of materials and equipment.
- Monitored quality of sorted materials, maintaining high standards for recycling efforts.
- Conducted regular maintenance checks on sorting equipment to prevent downtime.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Education
High School Diploma -
Homeschooled
Midlothian, TXSkills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
Timeline
Assistant Property Manager
Jaguar Property Management
11.2023 - Current
Order Picker/Puller
S&S Activewear
03.2017 - 11.2023
Subway Sandwich Artist/ Manager
SUBWAY®Restaurants
01.2016 - 11.2023
Sorter
Waste Management Recycling
02.2012 - 01.2016
High School Diploma -
Homeschooled