Lorraine Meléndez Calero
Plainfield,USA
Summary
To obtain a full time position in which my abilities, professional skills and experience can be used towards the success and sustainability of the institution's goal. At the same time I would be expanding my knowledge and professional expertise in the field. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
19
19
years of professional experience
Work History
Cashier
Walmart Supercenter
01.2017 - 01.2024
- Customer Service
- Manage monetary transaction.
- Take care of cash funds.
- Performed cash, card, and check transactions to complete customer purchases.
- Keep the register area clean, and full of petty cash.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Department Manager
Walmart Supercenter
01.2017 - 01.2024
- Accommodate merchandise according to the modular
- Trainings
- Daily inventory
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Personal Shopper
Walmart Supercenter
01.2017 - 01.2024
- Prepare and dispatch order placed by online customers
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Recommended alternative products or options when specific items were out of stock or unavailable.
Administrative Officer / Professional Services
Commission on Cooperative Development (CDCOOP)
01.2014 - 01.2015
- Drafting reports.
- Maintain records related to the administrative process.
- Archive documents.
- Address Telephone box.
- Prepare materials for meetings and follow-up visits.
- Perform any other mandates related to projects.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
Executive Secretary / Professional Services
Alternative Marketing and Consulting Service Inc.
01.2012 - 01.2014
- Transcribe documents related to the unit.
- Keep office files in order.
- Handle telephone calls, public and officials.
- Drafting correspondence prompted to the president or supervisor immediate use.
- Plan and prepare the Collaborative Agreements.
- Assists in the development and programming of the budget expenses and revenues.
- Develop in the Excel program the budget of the company.
- Have continuous availability for the fulfillment of the functions in case of emergency.
- Bring to the attention immediate irregularities to the superior with the issues that are under its responsibility.
- Respond every one of the activities developed.
- Give support in the analysis, studies and reports required.
- Serve as a link to the General Manager of all activities that commit to release.
- Ensure the implementation of the plans, programs and projects in which it intervenes in reason of the charge.
- Effectively meet the mission and objectives of the company.
- Carry out such other responsibilities inherent in the position.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Answered high volume of phone calls and email inquiries.
Coordinator
Isabela County Police
01.2005 - 01.2012
- Plan, coordinate with agencies, schools educational talks on prevention.
- Office work in general.
- Visits or monitoring to municipal police barracks of the region (link between the police and the central office).
- Protective seat technician.
- Orientation, seat protector installation, and certification.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
Bachelor conducive - Office Systems Administration
Interamerican University Aguadilla Campus
Aguadilla, P.R.01.2000
Elementary, Middle School and High School -
San Antonio de Padua Catholic School
Isabela, P.R.01.1996
Skills
- Computer management
- Interpersonal relationships
- Team work
- Network navigation
- Human relations
- Personnel management
- Inventory control
- Basic administration
- Contracts
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash register systems
- Merchandise restocking
- Attention to detail
- Willing to learn
- Customer assistance
- Patience and empathy
- Team collaboration
- Customer service excellence
- Proactive
- Work ethic and integrity
- Customer service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Walmart Supercenter
01.2017 - 01.2024
Department Manager
Walmart Supercenter
01.2017 - 01.2024
Personal Shopper
Walmart Supercenter
01.2017 - 01.2024
Administrative Officer / Professional Services
Commission on Cooperative Development (CDCOOP)
01.2014 - 01.2015
Executive Secretary / Professional Services
Alternative Marketing and Consulting Service Inc.
01.2012 - 01.2014
Coordinator
Isabela County Police
01.2005 - 01.2012
Elementary, Middle School and High School -
San Antonio de Padua Catholic School
Bachelor conducive - Office Systems Administration
Interamerican University Aguadilla Campus
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