Lorraine M. Ojeda
Walnut,CA
Summary
Trusted healthcare advocate, navigating employees and patients through the healthcare environment.
Overview
35
35
years of professional experience
Work History
Office Technician
State of California – Department of Industrial Relations (Cal OSHA)
Santa Ana, CA
08.2025 - 05.2026
- Process and maintain case files, reports, and correspondence related to workplace safety, inspections, and complaints.
- Perform detailed data entry and records management using the OSHA system (OIS) database.
- Provide administrative support for inspections, investigations, and enforcement case documentation.
- Prepare documentation for appeal hearings, subpoenas, and legal requests in coordination with legal and regulatory units.
- Assist with Public Records Act requests by locating case files and compiling supporting documentation and reports.
- Prepare, format, proofread, and distribute official letters, notices, citations, and other administrative documents.
Office Manager
Family Care Specialists Medical Group
Los Angeles, CA
09.1991 - 08.2024
- Created and maintained multiple physicians' schedules, utilizing EHR systems eMD's, and epic software. Managed patient census by strategically optimizing provider availability, resulting in reduced patient wait times and improved appointment flow.
- Managed grievance resolution process by gathering, analyzing, and communicating all necessary documentation and information related to patient health plan complaints, recognizing service gaps contributing to dissatisfaction.
- Developed and implemented standardized procedures for timely follow-up on patient test results, improving continuity of care, and ensuring compliance with clinical protocols.
- Collaborated with the Revenue Cycle Manager to identify gaps in fiscal management from the front-end processes of registration activities. Developed and implemented staff training initiatives to reduce billing errors.
- Responsible for sourcing, hiring, and coordinating vendors and service providers such as HVAC contractors, medical waste service providers, janitorial, and specialty contractors as needed to ensure seamless business operations.
- Led a team of 12 staff members, delivering comprehensive support to physicians, patients, and interdepartmental teams. Conducted staff meetings and training to drive continuous improvement and performance excellence.
- Implemented strategic planning projects, resulting in achieved IPA and Regional Network goals.
Education
Project Management Professional with HR Management Combo Program -
University of La Verne
La Verne, CAMedical Assistant Program -
Southland Career College
Montebello, CASkills
- Ability to establish and maintain effective working relationships with the public and staff Adaptability to modern technologies Budgeting and Cost Control Working Knowledge of Analytical Platforms for Quality Improvement Employee Retention Data-Driven Decision Making and Reporting
- Case management
- OSHA compliance
- Data entry
- Records management
- Microsoft Office Suite e-MDs EHR EPIC EHR 50 WPM
Accomplishments
- Maintained full compliance with all state and federal healthcare regulations for over 15 consecutive years by implementing rigorous quality assurance protocols, diligent documentation practices, and audit readiness protocols.
- Created and Implemented patient tracking system for monitoring appropriate follow-up for all diagnostic and ancillary studies ordered.
- Sustained 80% employee retention for over 15 years through comprehensive recruitment efforts, ongoing training, transparent communication, collaboration, and teamwork.
- Developed and implemented robust security strategies and policies to protect the company's assets, employees and facilities including the installation of an advanced and comprehensive security system.
- Successfully led EHR implementation for two different systems for primary care office requiring significant planning, resources, and training. Initial EHR, eMD's installed in 2012 and epic in 2022.
Timeline
Office Technician
State of California – Department of Industrial Relations (Cal OSHA)
08.2025 - 05.2026
Office Manager
Family Care Specialists Medical Group
09.1991 - 08.2024
Project Management Professional with HR Management Combo Program -
University of La Verne
Medical Assistant Program -
Southland Career College