Lorraine Taylor

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• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Answered multi-line phone system and directed callers to requested personnel and departments.

• Verified patient eligibility for medical claims and determined benefit coverage.
• Resolved issues related to denied or underpaid claims in a timely manner.
• Adhered to HIPAA regulations while managing confidential patient information.
• Maintained accurate records of all claim activities for audit purposes.
• Submitted and tracked medical claims to insurance companies via electronic or paper methods.