Lorraine T. Montiel
El Paso
Summary
Dynamic travel consultant with proven success at Vivi Holiday Travel Concierge, adept at lead generation and vendor negotiation. Skilled in social media marketing and CRM management, I excel in creating tailored travel experiences while fostering strong client relationships. My adaptability and effective communication ensure exceptional service and repeat business.
Overview
14
14
years of professional experience
Work History
Travel Agent & Concierge Consultant
Vivi Holiday Travel Concierge
01.2020 - Current
- Company Overview: ViviHolidayTravelConcierge.com
- Research, create, and present custom travel proposals tailored to client goals, converting inquiries into booked sales.
- Manage end-to-end customer experience including vendor coordination, itinerary building, and post-travel follow-up.
- Generate leads through marketing, word-of-mouth, and social media engagement, building long-term client relationships.
- Liaise with hotels, tour operators, and travel suppliers to negotiate packages and solve client issues quickly.
- Track invoices, communication, and trip status to ensure smooth coordination and repeat bookings.
- ViviHolidayTravelConcierge.com
Teacher / Substitute Teacher (Grades K–12)
El Paso Independent School District
El Paso
08.2015 - Current
- Adapted to diverse classroom environments while ensuring consistent communication with students and faculty.
- Built rapport with varied student populations through patience, empathy, and effective instruction.
- Collaborated with educators and administrators to enhance overall educational strategies.
- Managed multiple tasks and shifting priorities while maintaining a calm, solution-oriented approach.
Home Health Caretaker (Owner/Operator)
Self-Employed
El Paso
07.2011 - 01.2021
- Managed scheduling, client intake, and daily care plans while maintaining strong communication with families and healthcare providers.
- Handled home operations including meal prep, light housekeeping, and medication reminders with a focus on efficiency and hospitality.
Education
Certified Travel Associate
The Travel Leaders Network
RemoteCertificate - Digital Marketing
Texas Tech
Bachelor of Science -
University of Texas at El Paso
Skills
- Social media marketing with SEO optimization
- Advance Microsoft Suite certified
- CRM system management
- Yield management experience
- Time and Schedule Management
- Vendor negotiation
- Lead generation
Websites
Languages
Spanish
Professional
English
Full Professional
References
References available upon request.
Timeline
Travel Agent & Concierge Consultant
Vivi Holiday Travel Concierge
01.2020 - Current
Teacher / Substitute Teacher (Grades K–12)
El Paso Independent School District
08.2015 - Current
Home Health Caretaker (Owner/Operator)
Self-Employed
07.2011 - 01.2021
Certified Travel Associate
The Travel Leaders Network
Certificate - Digital Marketing
Texas Tech
Bachelor of Science -
University of Texas at El Paso
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