Lorraine (Christi) Batchelder
Ladera Ranch,CA
Summary
Growth-focused executive with a strong background in scaling luxury operations through operational excellence and financial discipline. Accountable for driving revenue growth and enhancing customer experience while recruiting and developing top talent to foster a high-performance culture.
Overview
1
1
year of professional experience
Work History
Director of Spa
Life Time
10.2025 - Current
- Executive leader accountable for the operational, financial, and strategic performance of a luxury spa business.
- Own complete monthly P&L; drive monthly revenue goals exceeding $65,000; recruit and develop licensed professionals; coach business development and client retention; oversee compliance, inventory, labor optimization, and member experience; partner with club leadership on strategic initiatives.
- Managed daily operations and staff scheduling for spa services.
- Developed and implemented training programs for new spa staff.
- Oversaw inventory management and supply ordering for spa products.
Regional / Multi-Unit Operations Leadership
Alliance Resource Group
- Directed multi-location operations, managing financial performance, leadership development, recruiting strategy, operational execution, organizational growth, succession planning, executive partnership, and scalable process improvement to enhance operational effectiveness.
Skills
- P&L Management
- Revenue Growth
- Operational Efficiency
- Customer Experience
- Process Improvement
- Strategic planning
- Operational Strategy
- Multi-Unit Operations
- Change Management
- Financial Analysis
- Staff Recruitment
- Executive Leadership
- Leadership Development
- Customer Loyalty Programs
- Customer Loyalty Programs
Leadership Signature
Executive leader recognized for developing people as aggressively as business performance. Combines operational discipline, financial stewardship, and authentic leadership to build organizations where accountability, trust, and continuous improvement become part of the culture. Known for creating scalable systems, mentoring future leaders, and transforming operational complexity into sustainable business growth.
Executive Impact
- Directed multi-unit operations generating $8M+ in annual revenue
- Led, coached, and developed 200+ employees and leaders
- Full ownership of P&L; performance, labor, forecasting, inventory and profitability
- Built scalable recruiting and leadership pipelines
- Led operational turnarounds and organizational change initiatives
Executive Profile - Summary
Growth-focused executive with a proven record of scaling organizations through operational excellence, financial discipline, and people-first leadership. Experienced leading complex, multi-location operations with full accountability for revenue growth, profitability, recruiting, leadership development, and customer experience.
Timeline
Director of Spa
Life Time
10.2025 - Current
Regional / Multi-Unit Operations Leadership
Alliance Resource Group