LESLIE MORAN
Downey,CA
Summary
Strategic leader in luxury hospitality with a strong focus on employee relations and labor negotiations. Achieved over 93% employee engagement scores and reduced labor costs by 60%. Recognized for excellence in leadership and compliance, fostering a collaborative environment that enhances performance and accountability.
Overview
11
11
years of professional experience
Work History
Director of Spa
The Ritz-Carlton
Los Angeles
04.2024 - Current
- Guest Engagement Award for highest performing spa for the U.S and Canada (2023-2025)
- Recognized with Leadership Excellence Award (2023–2025)
- Achieved 93%+ employee engagement scores (2023–2025)
- Partnered with executive leadership to negotiate labor relations and union agreements
- Reduced labor costs by 60% through ATLAS Enhanced
- Coached employees on performance management and conflict resolution techniques
- Ensure compliance with labor regulations and company policies
Assistant Director of Spa
The Ritz-Carlton
Los Angeles
01.2023 - 04.2024
- Managed departmental operations for team of 21 employees, ensuring smooth workflow and alignment with spa objectives
- Conducted performance reviews and coaching to enhance team skills and address developmental needs
- Delivered training and development programs
- Ensured HR compliance and disciplinary processes
- Collaborated on payroll, scheduling, and compensation strategy
Spa Supervisor
The Ritz-Carlton
Los Angeles
07.2015 - 01.2023
- Managed employee performance and upheld workplace standards to foster a positive environment
- Supported employee relations and engagement initiatives
- Conducted interviews, onboarded, and trained employees to enhance team integration
- Coordinated training and development programs
- Facilitated daily team line ups
Education
Bachelor of Arts - Criminology & Criminal Justice
California State University, Long Beach
Associate Degree - Administration of Justice
West Los Angeles College
Skills
- Employee and guest relations
- Hotel compliance standards
- Union negotiation strategies
- Financial management
- Recruitment strategies
- Staff training
- Performance evaluation
- Leadership development
- Sales and marketing
- Bilingual English and Spanish
Timeline
Director of Spa
The Ritz-Carlton
04.2024 - Current
Assistant Director of Spa
The Ritz-Carlton
01.2023 - 04.2024
Spa Supervisor
The Ritz-Carlton
07.2015 - 01.2023
Bachelor of Arts - Criminology & Criminal Justice
California State University, Long Beach
Associate Degree - Administration of Justice
West Los Angeles College