Lorretta Williams
Miami Gardens,FL
Summary
My background, I started out as a prep cook, being in the customer service world for most of my life and since I wanted to try something new , I got into the healthcare field, taking care of my family.
Overview
18
18
years of professional experience
Work History
Sales Associate Apparel
Walmart
Lake Worth
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Digital Shopper
Walmart
Lake Worth, FL
08.2018 - 01.2024
- Identify item to be picked for customer grocery
- Substitute Item similar if original item is not available
- Place in tote and appropriate bags
- Take grocery to dispense station to be staged
- Maintain cleansing of carts and maintain clean work area.
Certified Pharmacy Technician (CPhT)/Cashier
Walmart
11.2016 - 08.2018
- Greet and accept prescriptions from patients, process prescriptions, Inventory control, data entry, cash register, customer service, stocking shelf administrating and bookkeeping task.
Home Health Aide
Isabel John
07.2016 - 08.2016
- Assist with bathing, Laundry, some housekeeping duties and exercise regime.
Home Health Aide
Beverly Bernstein
05.2016 - 06.2016
- Prepare meals, assist with exercise routine, assist with medication, assist with shower, laundry and some housekeeping
Home Health Aide
Judy Brown
01.2016 - 04.2016
- Driving, Errands, Meal Preparation, Medication Assistance, Filing Fax and Copying, Prepared Package for Return, Opportunity to Travel
Head of Housekeeping & Front Desk Rep
Laquinta Inns & Suites
07.2011 - 01.2016
- Training of new employees, daily process inspection
- Prepare daily room assignment each day, assign cleaning projects
- Provide GM with list of Linen and housekeeping supplies for monthly purchase
- Greet Register assign rooms to guest of hotel, review accounts and charges, Resolve daily issues with guest and staff
- Verify customer's credit card, and establish how customer will pay for their accommodations.
Front Desk Manager/ Front Desk Rep/ Night Auditor
Laquinta Inns & Suites
02.2008 - 07.2011
- Review audit packets, prepare account receivable bills, perform additional task for General Manager
- Greet Register assign rooms to guest of hotel, review accounts and charges, Resolve daily issues with guest and staff
- Verify customer's credit card, and establish how customer will pay for their accommodations
- Daily reservation sales, telephone console (PBX) system operator with multi-lines
- Provide concierge service for guest.
Sales Associate
JC Penny
09.2007 - 04.2008
- Greet Customer and ascertain what each customer wants or needs
- Open and close cash registers, maintain knowledge of current sales and promotion, policies, regarding payment and exchanges and security practices
- Recommend, select, and help locate or obtain merchandize.
Front Desk Supervisor/Asst. Night Auditor
The OC Beach Resort
08.2006 - 07.2007
- Greet Register assign rooms to guest of hotel, review accounts and charges, Resolve daily issues with guest and staff
- Verify customer's credit card, and establish how customer will pay for their accommodations
- Perform audit duties, perform simple book keeping activities, such as balancing cash accounts
- Post charges, such as for rooms, food, liquor or telephone calls to ledgers.
Education
Diploma - Pharmacy Technician
Pharmacy Technician University
Stockton, CA07.2017
Certification - Home Health Aid
Ruby's Academy for Health Occupation
06.2016
High School Diploma -
Stratford Career Institute
01.2006
High School Diploma -
Excelsior High School
Kingston Jamaica WI 01.1991
Kingston Secondary High
Kingston Jamaica WI 06.1989
Skills
- CUSTOMER SERVICE
- TELEPHONE
- FILING
- MED TECH
- CPR
- Data Entry
- Pharmacy
- Inventory
- Cash Handling
- Microsoft Office
- Microsoft Word
- Typing
- Retail sales
- Cash register
- Accounts receivable
- Front desk
- Organizing, inventory, driving, computer, cashier, telephone(pbx), data entry, CPR, Med Tech, First Aid
Personal Information
Title: Sales Associate/ Customer service
Timeline
Sales Associate Apparel
Walmart
01.2024 - Current
Digital Shopper
Walmart
08.2018 - 01.2024
Certified Pharmacy Technician (CPhT)/Cashier
Walmart
11.2016 - 08.2018
Home Health Aide
Isabel John
07.2016 - 08.2016
Home Health Aide
Beverly Bernstein
05.2016 - 06.2016
Home Health Aide
Judy Brown
01.2016 - 04.2016
Head of Housekeeping & Front Desk Rep
Laquinta Inns & Suites
07.2011 - 01.2016
Front Desk Manager/ Front Desk Rep/ Night Auditor
Laquinta Inns & Suites
02.2008 - 07.2011
Sales Associate
JC Penny
09.2007 - 04.2008
Front Desk Supervisor/Asst. Night Auditor
The OC Beach Resort
08.2006 - 07.2007
Diploma - Pharmacy Technician
Pharmacy Technician University
Certification - Home Health Aid
Ruby's Academy for Health Occupation
High School Diploma -
Stratford Career Institute
High School Diploma -
Excelsior High School
Kingston Secondary High