Lorrie Mount

Provided comprehensive daily care for a 96-year-old woman, ensuring assistance with mobility, personal hygiene, dressing, and feeding.

• Set up and break down banquet tables and chairs according to event specifications.
• Delivered food and beverage service with attention to guest satisfaction and promptness.
• Assisted in maintaining cleanliness and organization of service areas during events.
• Collaborated with kitchen staff to ensure timely food preparation and delivery for events.
• Followed safety protocols and health regulations while serving food and beverages.
• Provided support to event coordinators by anticipating guests' needs throughout service periods.
• Trained new staff on proper service techniques and operational standards for events.
• Implemented efficient workflows to enhance overall guest experience at large-scale functions.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Adhered to all health and safety regulations while serving food and beverages.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Carried out professional service, retaining polite and friendly approach at all times.

• Coordinated logistics for union events, ensuring seamless execution and participant satisfaction.
• Developed event timelines and schedules to enhance operational efficiency and minimize conflicts.

• Supervised daily store operations, ensuring compliance with safety and quality standards.
• Trained and mentored staff on customer service protocols and operational procedures.
• Implemented inventory management practices to optimize stock levels and reduce waste.
• Coordinated promotional events to enhance customer engagement and drive sales.
• Monitored team performance metrics, identifying areas for improvement and implementing solutions.
• Developed employee schedules to maximize productivity while balancing labor costs.
• Conducted regular audits of store displays, maintaining visual merchandising standards.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Launched quality assurance practices for each phase of development
• Handled cash and credit transactions accurately, ensuring compliance with store policies.
• Collaborated with team members to manage high-volume shopping periods effectively.
• Trained new cashiers on operational procedures and customer service standards.
• Identified opportunities for process improvements in checkout operations to reduce wait times.
• Resolved customer complaints promptly, enhancing satisfaction and loyalty.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Received and inspected incoming shipments for quality and accuracy.
• Organized products in designated storage areas to maximize space efficiency.
• Operated forklifts and pallet jacks to transport goods safely within the warehouse.
• Collaborated with team members to streamline receiving processes and reduce errors.
• Maintained cleanliness and organization of receiving area to promote safety standards.
• Assisted in inventory management by updating stock records accurately and timely.
• Trained new employees on proper receiving procedures and safety protocols.
• Implemented best practices for product handling to minimize damage during receipt process.
• Kept work areas clean, safe, and organized.
• Maintained a clean and organized receiving area, enhancing workflow and productivity.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Unloaded pallets and deliveries and organized products in warehouse.
• Managed inventory levels effectively through accurate data entry and record-keeping practices.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
• Trained new employees on receiving procedures, improving overall team performance.
• Restocked products and rotated items according to standard procedures.
• Placed, tagged, and secured merchandise in diverse designated areas.
• Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
• Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
• Improved communication with suppliers, resulting in better coordination of incoming shipments.