Lorrie Pyszkowski
Huntington
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Caregiver
Gow Family
05.2015 - 01.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
CO Owner of Mission Tortilla Route
Grump Incorporated
03.2013 - 03.2015
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Replenished inventory by restocking shelves with product from backstock observing inventory levels.
- Increased sales by setting up displays at isle end caps during special promotions.
- Followed set guidelines from stores for planograms and schematics of products.
Merchandiser
Hostess Cakes
01.2008 - 11.2012
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Representative
Citi
01.2007 - 12.2007
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Completed funds transfers, foreign exchange requests, and account opening and closing.
- Provided new clients with transfer and tax information on 401K and retirement plan services.
- Reviewed account information such as balance, checks cleared, and debt transactions.
Call Center Dispatcher
Tucson Medical Center
01.2003 - 01.2007
- Enhanced customer satisfaction by efficiently prioritizing and dispatching service requests.
- Conferred with callers to gather information needed to expedite prompt resolution of requested services exercising judgment to the urgency/nature of calls and directed them to the appropriate personnel.
- Maintained current knowledge of hospital department functions and directed call response to appropriate source for resolution.
- Operated multiple computer systems, created and maintained necessary call records.
- Monitored response notifications to initiate higher-level intervention when turnaround time expectations have not been met.
- Provided nursing staff of guests' medically related requests.
Shift Manager/Pizza Delivery Driver
Pizza Hut
05.1999 - 01.2003
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Processed payments, made change, and provided receipts.
- Stocked shelves and loaded orders to prepare deliveries.
- Operated delivery vehicles safely and efficiently.
Supply Management Journeyman
United States Air Force Davis-Monthan
05.1997 - 05.1999
- Monitored daily, monthly, and quarterly listings.
- Managed execution of item and monetary accounting and inventory stock control.
- Computed requirements, determined allowances, and performed research when line items were missing.
- Identified supplies and equipment requirements for 12 different organizations.
- Performed operations involved in storage and receipt of property while operating automated equipment, special purpose vehicles, and material handling equipment.
- Controlled daily actions between supply and maintenance organizations.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ03.2005
Associate of Science - Criminal Justice
St. Louis Community College
Kirkwood, MO05.1992
High School Diploma -
Lafayette High School
Ballwin, MO06.1989
Skills
- Extensive Customer Service
- Detailed-oriented with demonstrative proficiency in organization, improvising, and planning experience
- Highly-motivated and goal-oriented team player willing to take on added responsibilities
- Proficient in Supply data bases, mass ordering, systems, banking software, Internet, and E-mail
- Effective at using hand trucks, pallet jacks, and dolly's to move and store merchandise
- Educated and proficient in warehouse operations, inventory audits, processing orders and documents
Timeline
Caregiver
Gow Family
05.2015 - 01.2019
CO Owner of Mission Tortilla Route
Grump Incorporated
03.2013 - 03.2015
Merchandiser
Hostess Cakes
01.2008 - 11.2012
Customer Service Representative
Citi
01.2007 - 12.2007
Call Center Dispatcher
Tucson Medical Center
01.2003 - 01.2007
Shift Manager/Pizza Delivery Driver
Pizza Hut
05.1999 - 01.2003
Supply Management Journeyman
United States Air Force Davis-Monthan
05.1997 - 05.1999
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Criminal Justice
St. Louis Community College
High School Diploma -
Lafayette High School