Lorrie Yeldell
Dallas
Summary
Detail-oriented contact center specialist with extensive experience in patient care coordination and clerical support. Recognized for effective communication and problem-solving skills, contributing to improved patient experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Hybrid Contact Center Specialist 1
Baylor Scott & White Health
Dallas
10.2025 - Current
- Ensures accurate, compliant, and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
- Identifies and resolves discrepancies or missing information, and accurately enters data into the electronic medical record system.
- Verifies insurance coverage, determines patient self-pay responsibility, and provides cost information.
- Schedules an appointment for the patient or family member with a financial counselor, if appropriate.
- Schedules healthcare appointments based on need, patient request, and in accordance with system and clinic guidelines.
- Interprets physician orders to schedule appointments and ancillary tests.
- Communicates appointment details.
- Writes clerical and clinical patient-related messages from patients, family members, and other healthcare professionals.
- Identifies prior issues for escalation and triage resolution.
Assistant Case Manager
Salvation Army Adult Rehabilitation Center
Dallas
02.2023 - 08.2025
- Assisted clients in developing individualized rehabilitation plans.
- Coordinated intake assessments and gathered client information.
- Facilitated support group sessions for clients and families.
- Maintained accurate case files and documentation for compliance.
- Attended trainings related to case management topics in order to stay current on best practices.
- Assisted Case Managers in coordinating and organizing case files, including inputting data into the computer system.
- Prepared written summaries of case notes following each meeting with a client.
Hybrid Patient Representative
Peculiar Care Home Health
Dallas
07.2019 - 10.2023
- Facilitated communication between patients and healthcare providers.
- Managed patient inquiries and concerns.
- Maintenance of patient charts and/or electronic health records coordinates clinic, office, and facility operations.
- Updated patients' profiles using Microsoft Office applications, managing written, verbal, and electronic communications.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Remote Customer Coordinator
Consumer Directive Services of Texas
San Antonio
07.2011 - 06.2019
- Scheduled and conducted workshops and events on local, state, and federal resources available to clients.
- Researched and provided a timely resolution to service discrepancies.
- Identified gaps in current services and developed relationships with potential providers, including charitable organizations, schools, and government agencies.
- Troubleshot and performed testing to keep telephone and data lines functioning properly.
- Coordinated a wide range of services for multiple individuals and families.
- Monitored documentation procedures to maintain consistent policies and current records.
- Coordinated customer inquiries and resolved issues promptly and efficiently.
Education
Medical Assistant - Health Management And Clinical Assistance
Sanford Brown College
Dallas, Texas06.2007
High School Diploma -
Windham School District
Dallas, TX05-1998
Associate of Applied Science - Nursing Administration
Eastfield College
Mesquite, TXSkills
- MS Office
- 10-key typing
- MS Teams
- Clerical support
- Oracle Health
- Epic Systems operation
- Oracle NetSuite
- CSIR
- Customer service
- Medical terminology proficiency
Certifications
Certified Nursing Assistant
January 28, 1994-present
Timeline
Hybrid Contact Center Specialist 1
Baylor Scott & White Health
10.2025 - Current
Assistant Case Manager
Salvation Army Adult Rehabilitation Center
02.2023 - 08.2025
Hybrid Patient Representative
Peculiar Care Home Health
07.2019 - 10.2023
Remote Customer Coordinator
Consumer Directive Services of Texas
07.2011 - 06.2019
Medical Assistant - Health Management And Clinical Assistance
Sanford Brown College
High School Diploma -
Windham School District
Associate of Applied Science - Nursing Administration
Eastfield College