Stephany Ortiz
Portland,Oregon
Summary
Bilingual professional with extensive experience in customer service, team training, and operational management. Skilled in building positive relationships, creating impactful communication strategies, and fostering team collaboration. Proven track record in customer engagement and public relations, with a strong commitment to brand representation and service excellence.
Overview
7
7
years of professional experience
Work History
Contact Center Specialist
TwinStar Credit Union
Portland, OR
01.2022 - Current
- Provided advanced technical support for member inquiries via calls, chats, and emails, enhancing overall customer satisfaction
- Resolved complex transactions and operational issues, collaborating with various departments to improve processes and training materials
- Utilized training techniques such as role-play and simulations to enhance team learning experiences and service quality
- Acquired comprehensive knowledge of credit union regulations, maintaining compliance across customer interactions
Office Manager
Bolder Landscape
Portland, OR
01.2021 - 01.2023
- Led office operations, enhancing organizational efficiency and ensuring a seamless customer experience for the landscape business
- Cultivated and maintained client and vendor relationships, aligning communication with company values
- Designed and implemented social media and promotional strategies to increase brand visibility
- Coordinated team projects, ensuring clear communication and alignment with business goals in a dynamic environment
Universal Service Officer
TwinStar Credit Union
Portland, OR
01.2018 - 01.2021
- Assisted members with a range of financial transactions and services, prioritizing customer satisfaction and relationship-building
- Trained new team members and supported ongoing team development, fostering a collaborative and supportive work environment
- Conducted needs analysis to identify and address performance gaps, improving team effectiveness and service delivery
Education
Bachelor’s - Business Administration
Mt Hood Community College
01-2026
High School -
Mountainview High School
Skills
- Effective Communication
- Media Relations
- Customer Support Expertise
- Relationship Management
- Social Media
- Promotion
- Project Coordination
- Organization
- Technical Skills
- MS Office
- Photo Editing
- Video Editing
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Contact Center Specialist
TwinStar Credit Union
01.2022 - Current
Office Manager
Bolder Landscape
01.2021 - 01.2023
Universal Service Officer
TwinStar Credit Union
01.2018 - 01.2021
Bachelor’s - Business Administration
Mt Hood Community College
High School -
Mountainview High School
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