John Bellmer
Kingwood,TX
Summary
My strong work ethic and passion for sports media have resulted in significant achievements in my career. I earned promotions reflecting commitment and dedication. Progressed from unpaid intern, to full-time producer, and later to executive producer, at SportsMap Radio, a national sports station. Developed essential skills and confidence for a successful career in the sports industry.
Overview
10
10
years of professional experience
Work History
Contact Center Specialist
Insperity
Kingwood, Texas
12.2023 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming customer calls promptly and professionally.
- Utilized CRM software tools such as Salesforce and Zendesk to manage client interactions effectively.
- Assisted callers with web support for employee portal, medical benefits, 401k management, and related topics.
- Collaborated with team members to promptly resolve complex customer issues, enhancing overall service quality.
- Trained new Contact Center Specialists on company policies and procedures, ensuring consistent service delivery.
Producer/On-Site Engineer
Gow Media/ESPN 97.5
Houston
08.2023 - Current
- Produced live radio broadcasts for Space Cowboys, ensuring high-quality audio and engaging content.
- Managed on-air participation, show production, and board operation for sports radio programs, ensuring high-quality broadcasts.
- Promoted shows through social media engagement, guest booking, and creation of compelling content to increase audience reach.
- Collaborated with hosts, producers, and on-site staff to ensure smooth broadcasts in studio and at public events.
- Produced engaging content for live radio shows and podcasts.
- Collaborated with hosts to develop show segments and topics.
- Edited audio segments for clarity and quality before broadcast.
- Cultivated fun, inclusive and professional studio culture.
Producer/ Executive Producer
Gow Media/ESPN 97.5/ SportsMap Radio
Houston
05.2019 - 08.2023
- Produced high-quality content for radio programs while maintaining on-air presence and audience engagement.
- Produced engaging content for live sports broadcasts on SportsMap Radio/ ESPN 97.5.
- Led a team of producers, providing mentorship and support to junior staff.
- Coordinated with hosts and guests to facilitate smooth execution of live shows.
- Researched sports topics to prepare hosts for informed discussions.
- Trained junior staff in production processes and best practices.
- Cultivated fun, inclusive and professional studio culture.
- Utilized Adobe Audition to capture and edit the show audio, to prepare for posting on podcast page.
Sales Associate/ Loss Prevention Associate
Best Buy
Houston
06.2016 - 03.2020
- Welcomed and engaged customers warmly, enhancing their shopping experience.
- Recommend products and solutions that meet customers' needs.
- Completed cashier duties for purchases, returns, and exchanges while applying knowledge and expertise gained through ongoing learning.
- Greeted customers and ensured adherence to safety guidelines, contributing to theft prevention.
- Monitored customers and employees to maintain a secure shopping environment.
- Created inviting shopping environment by ensuring department was clean and fully stocked.
Sports Radio Internship
Gow Media/ESPN 97.5 & SportsMap Radio
Houston
02.2018 - 05.2019
- Answered calls, interacted with hosts, and contributed to live shows' success.
- Created and scheduled engaging content for social media platforms to enhance audience interaction.
- Learned Adobe Audition to podcast show episodes and create promotional material.
Education
High School Diploma -
Glenda Dawson High School
Pearland, TXSkills
- Social media promotion (Show Promotion)
- Guest booking
- Effective communication
- Written and oral communication skills
- Problem-solving skills
- Time management
- Team collaboration
- Broadcast media
- Live broadcast management
- On-air talent coordination
- Adobe Audition (Audio Editing)
Timeline
Contact Center Specialist
Insperity
12.2023 - Current
Producer/On-Site Engineer
Gow Media/ESPN 97.5
08.2023 - Current
Producer/ Executive Producer
Gow Media/ESPN 97.5/ SportsMap Radio
05.2019 - 08.2023
Sports Radio Internship
Gow Media/ESPN 97.5 & SportsMap Radio
02.2018 - 05.2019
Sales Associate/ Loss Prevention Associate
Best Buy
06.2016 - 03.2020
High School Diploma -
Glenda Dawson High School