Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Affiliations
Timeline
Generic

Desiree Jordan

Puyallup,WA

Summary

Personable and dedicated customer service representative with extensive experience in customer support roles. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Contact Center Specialist

WSECU
Olympia, WA
12.2022 - Current
  • Assisted customers with inquiries, complaints and requests via phone, email or chat.
  • Offered technical assistance to clients, resolving their issues effectively.
  • Collaborated intimately with various departments to guarantee the delivery of superior service quality.
  • Achieved established performance goals, encompassing call handling time and accuracy rate.
  • Provided timely response to customer inquiries through multiple communication channels.

Money Management Coach

Harborstone Credit Union
Lakewood, WA
09.2021 - 07.2022
  • Secured over 75+ long-term customer accounts, providing recommendations to promote service effectiveness and benefits to exceed client goals and needs
  • Boosted revenue 30% by cultivating client relations, resolving issues and executing proficient account maintenance to develop new customer accounts
  • Processed and documented customer and institutional payments
  • Explained benefits, features and recommendations to maximize client retention
  • Received over 20 positive reviews from members.

Sales and Events Coordinator

BMI Hospitality Management
SeaTac, WA
10.2019 - 01.2020
  • Coordinated over 40 venues of up to 200 people, developed guest lists and organized catering services for large groups to plan events and department activities
  • Cultivated relationships with various clients throughout planning process and events to maximize satisfaction and encourage repeat business
  • Updated accounts and managed paperwork for vendor and customer contracts
  • Generated invoices and collected deposits/payments from payor's, identified payment issues and resolved delinquent accounts.

Recruiting Coordinator

All StarZ Staffing & Consulting Inc.
Kent, WA
05.2019 - 08.2019
  • Collaborated with Recruitment and HR professionals to achieve hiring goals
  • Reviewed over 300 referral candidates and contacted qualified individuals to request applications
  • Organized applicant drug tests and obtained results
  • Explained job duties, compensation and benefits to potential candidates
  • Participated in local job fairs and recruitment events for prospective hiring.

Education

High school diploma - AP Eng & Lit

Marion-Franklin High School
Columbus, OH
06.2015

Skills

  • Customer Relationship Management
  • Technical Support
  • Complaint resolution
  • Data Entry
  • Communicating with clients
  • Social Media Management

Personal Information

  • Relocation: Anywhere
  • Title: Money Management Coach

Languages

Spanish, Intermediate

Affiliations

  • Sewing
  • Skating
  • Cooking

Timeline

Contact Center Specialist

WSECU
12.2022 - Current

Money Management Coach

Harborstone Credit Union
09.2021 - 07.2022

Sales and Events Coordinator

BMI Hospitality Management
10.2019 - 01.2020

Recruiting Coordinator

All StarZ Staffing & Consulting Inc.
05.2019 - 08.2019

High school diploma - AP Eng & Lit

Marion-Franklin High School

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Desiree Jordan