Overview
Work History
Education
Timeline
RegisteredNurse
Lorrina Almeida

Lorrina Almeida

Medical Assistant
Federal Way,WA

Overview

20
20
years of professional experience

Work History

Medical Assistant

Sea Mar Community Health Center Burien
11.2014 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Customer Service Representative

Cash America
08.2008 - 07.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Assistant

The Kenny
08.2005 - 05.2007
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Improved organizational culture by planning and executing engaging team-building events.

Education

High School Diploma -

Cesar Chavez CDS
Los Angeles, CA

Medical Assistance -

InReach Career Pathways
Olympia, WA
10.2023

Timeline

Medical Assistant

Sea Mar Community Health Center Burien
11.2014 - Current

Customer Service Representative

Cash America
08.2008 - 07.2014

Assistant

The Kenny
08.2005 - 05.2007

High School Diploma -

Cesar Chavez CDS

Medical Assistance -

InReach Career Pathways

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Lorrina AlmeidaMedical Assistant