Lorrraine Lupse
Dundalk,MD
Summary
Outgoing and friendly Administrative Support Person with 27 years delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Can manage multiple, concurrent tasks in either an independent or team environment
Overview
28
28
years of professional experience
Work History
Supervisor/Telephone Secretary
A Personal Answering Service
Baltimore, Maryland
11.1994 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered and quickly redirected large volume of calls on central system.
- Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
Education
High School Diploma -
The Catholic High School of Baltimore
Baltimore, Md06.1990
General
Our Lady of Hope School
Dundalk, MD05.1987
Skills
- Multi-Line Telephone Systems
- Office Equipment Operation
- Multitasking and Time Management
- Confidentiality and Data Protection
- Customer Satisfaction
- Effective Customer Service
Confirmation and First Eucharist Catechist, Lector, Eucharistic Minister, Sacristan
I love to volunteer in the church. I teach Confirmation and First Eucharist, put together programs and helped arrange Sacraments. I enjoy being a lector, Eucharistic Minister and Altar Server. I also enjoy helping by setting up for Masses on Sunday.
Additional Information
Deacon Herman Wilkins
410-382-4289
Sr Irene Pryle
410-288-2793
Lacole Lengrand
443-717-0772
Timeline
Supervisor/Telephone Secretary
A Personal Answering Service
11.1994 - Current
High School Diploma -
The Catholic High School of Baltimore
General
Our Lady of Hope School
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