Losa Suaava
Paxton,IL
Summary
Dynamic and detail-oriented professional with proven expertise in office management and customer service at Paxton Veterinary Clinic. Demonstrated strong multitasking abilities and exceptional telephone skills, enhancing client relations and streamlining operations. Adept at data entry and maintaining accurate records, fostering a positive environment through professionalism and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Tech
Paxton Veterinary Clinic
06.2023 - Current
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Trained new receptionists on standard operating procedures, ensuring consistency across the team.
- Cleaned and restocked syringes, kept inventory, restocked all supplies, helped restrain dogs and cats
- Assisted in Surgery by helping hold cats and dogs and preparing sterile field while getting any supply the vets need.
- Wash, folded, and transport all dirty and cleaned laundry
- Cleaned dogs and cats boarding kennel by giving new blankets everyday, maintaining cleanliness in bowls and outside/inside kennels, feeding/giving water, pilling animals.
Concessions Worker
Paxton Park District
05.2022 - 07.2023
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Monitored inventory and notified management of deficiencies or shortages.
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Prepped food items for later use to save staff time during busy hours.
Referee
Paxton Park District
12.2022 - 03.2023
- Communicated with fans, coaches, players, and other umpires.
- Promoted good sportsmanship among players.
- Maintained game play by managing player substitutions, fouls and timeouts.
- Navigated difficult situations using effective communication and explanation of game rules.
- Explained and taught regulations and rules to players and coaches.
- Inspected sporting equipment for compliance with safety and event regulations.
- Maintained focus and accuracy under pressure, contributing to fair competitive environment.
- Promoted player safety by monitoring games for potential hazards and injuries.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Enhanced game fairness by enforcing rules and regulations during various sports events.
- Reduced disputes by making accurate and timely calls on plays and penalties.
- Improved game flow by effectively communicating decisions to both teams and coaching staff.
- Coordinated with other referees to execute smooth and consistent games.
- Collaborated with other referees to ensure consistent application of rules across all games.
- Improved game flow and player satisfaction by making quick and decisive calls.
- Contributed to event organization by assisting with setup, breakdown, and equipment management.
- Kept track of time and scores during games
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Streamlined game management procedures, reducing unnecessary stoppages and improving player and spectator experience.
- Customized training and preparation routines to meet demands of different sports and levels of play.
Education
No Degree - Nursing Program
Parkland College
Champaign, IL05-2027
High School Diploma -
Paxton Buckley Loda High School
Champaign, IL05-2023
Skills
- Greeting and seating clients
- Telephone skills
- Organization skills
- Data entry
- Office management
- Typing speed
- Documentation and reporting
- Time management
- Multi-line telephone operation
- Multitasking
- Professionalism
- Attention to detail
- Adaptability and flexibility
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
Timeline
Receptionist/Tech
Paxton Veterinary Clinic
06.2023 - Current
Referee
Paxton Park District
12.2022 - 03.2023
Concessions Worker
Paxton Park District
05.2022 - 07.2023
No Degree - Nursing Program
Parkland College
High School Diploma -
Paxton Buckley Loda High School
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