LOSE Hina TUKUAFU
SAN BRUNO,CALIFORNIA
Summary
Excellent leadership and problem-solving abilities to promptly resolve issues. Highly organized detail oriented team player with solid understanding of scheduling, adjusting routes and prioritizing issues through seamless communication. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient with substantial experience in restaurant hospitality, customer service and managing fleet and personnel operations. Graduate of the Aviation Institute of Maintenance, currently obtaining my Associates Degree in aviation Maintenance. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Dispatcher
DNATA
04.2017 - 04.2021
- In charge of ramp schedule, daily manpower and management, cabin crew, and making sure each flight and team has enough to carry out daily flight duties.
- Provided complete record of flight operation that includes flight safety and maintenance record, departure and arrival information to company and flight airlines.
- Kept in contact with 13 different airlines at a time and established and maintained communication with air traffic control and other airfield personnel as required.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Improved operational efficiency by acting as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
Cabin Cleaner & Ramp Agent
MENZIES AVIATION
09.2016 - 04.2017
- Lead for cabin cleaners
- Stocked aircraft cabin interiors for flights with equipment and supplies
- Loaded and unloaded luggage depending on location and transported cargo weighing up to 70 pounds between terminals and aircraft.
- Pushed back aircrafts.
Call Center
FRY'S ELECTRONICS
05.2014 - 08.2016
- Received calls from 35 other different Fry's Electronics locations.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Helped customers with any orders, returns, or problems in the best way possible.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through critical thinking by development of innovative solutions.
Hostess & Waitress
BBQ AND GRILL
02.2012 - 04.2014
- Boosted customer loyalty through constantly providing exceptional guest service, prompt attention to guest inquiries or concerns and heartfelt hospitality.
- Routinely supported other areas of the restaurant as requested, including answering telephones, take-out and dine-in orders, restaurant cleanliness and completing financial transactions.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor of Science - AVIATION MAINTENANCE TECHNICIAN
Aviation Institute of Maintenance
Fremont, CA02.2023
HIGH SCHOOL DIPLOMA -
South San Francisco High School
South San Francisco, California01.2010
Skills
- Customer service specialist
- Excellent problem solver
- Servicing, repairing, and modifying airframe, engines and components
- Repairing wings, brakes, electrical systems and other aircraft components
- Troubleshooting and dianosing mechanical or electrical problems
References
References available upon request.
Timeline
Dispatcher
DNATA
04.2017 - 04.2021
Cabin Cleaner & Ramp Agent
MENZIES AVIATION
09.2016 - 04.2017
Call Center
FRY'S ELECTRONICS
05.2014 - 08.2016
Hostess & Waitress
BBQ AND GRILL
02.2012 - 04.2014
Bachelor of Science - AVIATION MAINTENANCE TECHNICIAN
Aviation Institute of Maintenance
HIGH SCHOOL DIPLOMA -
South San Francisco High School
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