Carlos Henriquez
West Springfield,MA
Summary
Dynamic library professional with a strong background at the City of Chicopee, excelling in information retrieval and community engagement. Proven ability to enhance library services through innovative outreach and effective cataloging methods. Skilled in database management and dedicated to providing exceptional patron support. Committed to fostering a welcoming environment for all visitors.
Overview
12
12
years of professional experience
Work History
Library Assistant
City Of Chicopee
11.2022 - Current
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
Parking Enforcement Officer
City of Northampton
05.2022 - 11.2022
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Verified vehicle listings for tow and completed required documentation.
- Responded to calls in both routine and emergency situations.
- Evaluated Type lot and parking scheme to promote optimal utilization of area.
Administrative Lead
Behavioral Health Network Inc.
09.2021 - 05.2022
- Evaluated staff to recommend advancements.
- Monitored and assessed daily productivity leading to performance improvements.
- Supervised office inventory functions including orders and receiving shipments.
- Revamped reports, streamlined account management, and produced data summaries.
Cafeteria Worker
Springfield Prep
04.2021 - 09.2021
- Received and stored incoming supplies according to procedures.
- Maintained cleanliness by collecting trash and wiping up spills.
- Adhered to correct handling procedures for prepared foods, ingredients, and leftovers.
- Cleaned and sanitized surfaces, tools, and equipment.
Library Clerk
City Of Springfield
10.2013 - 04.2021
- Placed books on proper shelves when returned to circulation.
- Managed circulation desk processes for library materials.
- Responded to patron inquiries in person, ensuring clarity on library services.
- Collected and processed fines on overdue library materials
Education
High School Diploma - General Studies
High School of Science And Technology
Springfield MA Skills
- Skilled researcher
- Processes and procedures
- Circulation processes
- Material shelving
- Hospitality and accommodation
- Database management
- Information retrieval
- Proficient in most Microsoft office programs
Timeline
Library Assistant
City Of Chicopee
11.2022 - Current
Parking Enforcement Officer
City of Northampton
05.2022 - 11.2022
Administrative Lead
Behavioral Health Network Inc.
09.2021 - 05.2022
Cafeteria Worker
Springfield Prep
04.2021 - 09.2021
Library Clerk
City Of Springfield
10.2013 - 04.2021
High School Diploma - General Studies
High School of Science And Technology
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