Loshini Sendil Kumaran
Bensalem,PA
Summary
Dynamic and results-oriented professional with extensive experience in documentation management and team collaboration. At RR Donnelley Outsource Pvt Ltd, significantly improved customer satisfaction by implementing proactive solutions and efficient training programs. Skilled in multitasking and problem-solving, adept at fostering strong working relationships to achieve project goals.
Overview
3
3
years of professional experience
Work History
Process Associate
RR Donnelley Outsource Pvt Ltd
06.2021 - 07.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for staffs.
- Having a proper experience in document handling and work under GDPR regulation.
Office Administrator
Lead KNP Corporate Solution (Pvt) Ltd
02.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
Diploma in Psychology - Psychology
Chartered Institute of Personnel Management
Sri Lanka12-2024
Skills
- Documentation management
- Management collaboration
- Self motivation
- Multitasking
- Quality assessment
- Team collaboration
- Problem-solving abilities
- Team building
- Problem-solving aptitude
Languages
English
Full Professional
Timeline
Process Associate
RR Donnelley Outsource Pvt Ltd
06.2021 - 07.2024
Office Administrator
Lead KNP Corporate Solution (Pvt) Ltd
02.2021 - 06.2021
Diploma in Psychology - Psychology
Chartered Institute of Personnel Management
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