Losias Israel
Tallahassee,Florida
Summary
Experienced Information Systems Technician with over 10 years in IT, specializing in system administration, network security, and VMware virtualization. Proven expertise in Windows server management, cybersecurity, and IT process automation. Demonstrated ability to troubleshoot complex issues, manage IT projects, and enhance system efficiencies. Adept at leading teams and improving IT operations, with a strong commitment to system integrity and user satisfaction.
Overview
12
12
years of professional experience
Work History
IT Technical Analyst
Florida State University
01.2023 - Current
- Collaborated with vendors to locate replacement components, ensuring seamless network and hardware operations.
- Prepared technical responses for quote requests, detailing costs, timeframes, and offering alternative solutions.
- Provided comprehensive desktop support, including the administration of Cisco network equipment such as Firewalls, Switches, and Routers.
- Managed VMware environment, ensuring software and security updates.
- Managed user accounts and system access, upholding strict data security and adherence to company policies.
- Contributed to disaster recovery planning, incident response, and IT security initiatives, solidifying the company's digital infrastructure resilience.
- Interpreted and implemented IT policies and procedures, demonstrating an aptitude for determining operational priorities.
- Communicated technical and non-technical information effectively to both peers and stakeholders, ensuring clarity in both written and verbal exchanges.
Tier 1 Technical Support Representative
Inspired Technology
09.2022 - 12.2022
- Resolved advanced technical issues, contributing to high customer satisfaction.
- Configured and maintained workstations and servers, focusing on security and performance.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Tested programs and databases to identify issues and make necessary modifications.
Student Support Specialist
Tallahassee Community College
01.2022 - 09.2022
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Resolved problems, improved operations and provided exceptional service.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Provides customer service, comprehensive support, and detailed information about admission and registration processes to prospective and current students, parents, the general public, and faculty and staff via in-person, phone, text, TDX tickets, and email
Information Systems Technician
United States Air Force
06.2012 - 12.2018
- Perform administration of enterprise applications, including but not limited to configuration, training, tenant management, performance monitoring, and security.
- Led IT security and risk management programs, implementing policies and conducting vulnerability assessments.
- Administered Windows Servers and Active Directory, improving network efficiency and security.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose best solution and solve problems
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources
- Analyzed and developed technical and functional specifications for databases serving over 700 employees
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Tested programs and databases to identify issues and make necessary modifications
- Design, develop, document, test, debug, implement, and maintain integrations between enterprise applications that continually increase efficiencies and enhance the user experience.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
Sales Associate
Home Depot
08.2020 - 04.2021
Bus Driver
Gasden County School District
03.2019 - 05.2019
Education
Bachelor of Science - Business Administration
Tallahassee Community College
Tallahassee, FL12.2024
Associate of Arts - College And University Transfer
Tallahassee Community College
Tallahassee, FL04.2022
Skills
- Advanced VMware vSphere and ESX management
- Windows Server Administration (2012 R2, 2016, 2019, 2022)
- Active Directory and Group Policy Management
- PowerShell Scripting for automation and system improvements
- Network Security, Compliance Monitoring, and Risk Management
- Expertise in DNS, DHCP, and TCP/IP networking
- Skilled in IT asset management and inventory control
Certifications
- CompTIA Security+ (In Progress - Expected Completion in 05/2024)
Timeline
IT Technical Analyst
Florida State University
01.2023 - Current
Tier 1 Technical Support Representative
Inspired Technology
09.2022 - 12.2022
Student Support Specialist
Tallahassee Community College
01.2022 - 09.2022
Sales Associate
Home Depot
08.2020 - 04.2021
Bus Driver
Gasden County School District
03.2019 - 05.2019
Information Systems Technician
United States Air Force
06.2012 - 12.2018
Bachelor of Science - Business Administration
Tallahassee Community College
Associate of Arts - College And University Transfer
Tallahassee Community College
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