Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lothar J. Tuppan

Moss Beach,USA

Summary

Certified Epic Analyst and Instructional Designer with extensive experience in Health Information Management (HIM) coding, release of information (ROI), deficiency tracking, and resolute hospital billing. Skilled in designing instructional materials for various healthcare systems such as 3M360 Encompass Encoder, Hyland One Content Document Management System, MModal Fluency Direct, and Hyland On Base Document Management System. Nine years of experience as an Informatics analyst and ten plus years as an Instructional Designer, successfully managing logistical needs, scheduling requirements, and resource management for the Epic applications responsible for. Strong background in teaching adult professionals and excelling in both classroom and one-on-one settings. Over 12 years of experience in Health Care Revenue Cycle Operations, bringing a wealth of knowledge to any project. Demonstrated project management skills by successfully overseeing highly successful websites for five years. Audio producer for fourteen years and seven years of experience in the marketing communications field, possessing excellent written and verbal presentation skills. Expertise also extends to HTML coding, copywriting, editing, and managing multiple projects simultaneously with minimal supervision. Dynamic individual known for hands-on experience in [Area of expertise] and ability to navigate challenges effectively. Problem-solving skills and proactive approach enable excelling in new tasks. Adaptability, creativity, and results-oriented mindset are key strengths. Committed to making meaningful contributions that advance organizational goals. Currently seeking a full-time role that presents professional challenges and allows leveraging interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate who thrives in managing multiple priorities with a positive attitude. Always willing to take on additional responsibilities to ensure the success of the team.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Certified Epic Analyst for HIM Coding, HIM Release of Information, and HIM Deficiency Tracker

El Camino Hospital
10.2018 - Current
  • Epic System Analyst
  • Cross-trained to support team members while specializing in one area
  • Specialty is the Coding module and directly supports the Coding and Clinical Documentation Improvement departments
  • Utilize knowledge of clinical and revenue cycle operations to coordinate, review, analyze, and maintain Epic Health Information Management Systems, including specification gathering, configuration, testing, modification, activation and ongoing support
  • Manage requests and works with end users (Clinical and Revenue Cycle) to identify current operating procedures, define request requirements, perform data collection and analysis, identify problems, and opportunities for process improvements
  • Provides specialized technical and operational knowledge and support to management, supervisors, and staff throughout the hospital to successfully meet goals related to the development and effective use of relevant systems in operational areas
  • Responsible in overseeing and testing the monthly 3M360 Encompass encoder updates as well as manage any problems, questions, or issues that occur with the 3M360 Encompass encoder
  • Trains end-users on 3rd party systems such as the 3M360 Encompass encoder, the MModal Fluency Direct dictation application, and the Hyland Document Management Systems One Content and On Base
  • Due to previous Instructional Designer certification and background, also oversees the Operational Training within the Health Information Management department-trained the managers and developed the curricula for their Operationalized Training for Scanning, Release of Information, Deficiency Tracking Specialists, Coders, and Clinical Documentation Specialists

Certified Epic Resolute Hospital Billing/Health Information Management (HIM) Instructional Designer and Training Informatics Liaison

El Camino Hospital
11.2015 - 10.2018
  • Epic Training Informatics Liaison encompasses all the Instructional Designer responsibilities (see below) with the added responsibilities of: Managing the implementation, training, evaluation, scheduling, end-user needs, and support of the Epic Resolute Hospital Billing application, Health Information Management application, and Resolute Professional Billing application within the hospital(s) in conjunction with the system-wide Information Systems departments. Trained over 500 employees as an instructional designer.
  • Managing the communication needs regarding the Hospital Billing application between Information Systems staff, the management teams, and the end-users of the system. This included over 200 employees
  • Monitoring application use and staff education needs
  • Participating in application development decisions
  • Securing and reporting user input in design development
  • Proactively identifying and coordinating operational change management and workflow transformation processes
  • Helping assess and recommend improvements to various business and clinical operations and workflow processes
  • Implementing and training upgrades and modifications to Resolute Hospital Billing application within the Epic system
  • Contributed to development of comprehensive employee training courses.
  • Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
  • Enhanced e-learning experience by designing interactive and engaging instructional materials.
  • Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
  • Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
  • Implemented successful instructional design projects from concept to completion within budget and time constraints.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
  • Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
  • Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
  • Planned and monitored implementation of technology-based learning programs.
  • Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.

Certified Epic Resolute Hospital Billing Instructional Designer

El Camino Hospital
08.2014 - 11.2015
  • Instructional Designer, during the install of Epic system at El Camino Hospital, responsibilities included: Being responsible for all aspects of the training, including training environment build, testing and maintenance, curriculum design, course materials, job aids, house-wide training as well as rounding and providing end-user support
  • Demonstrating understanding of functionality, maintenance and support of the Hospital Billing application
  • Participating in workflow training design and system MST build activities
  • Maintaining the MST Build Training environment
  • Developing and maintaining the course curricula and training materials for Hospital Billing
  • Managing updates to policy and procedure documentation related to training
  • Conducting training for credentialed trainers
  • Responsible for coordinating detailed curriculum content
  • Designing and developing role-based training programs to support the workflows to be implemented
  • Preparing the Epic Training system for hands-on training, developing training scenarios and training patients, etc
  • Training hundreds of end-users on proper use of the application
  • Training newly-hired employees as part of the orientation
  • Providing demonstrations of system workflows/functionality as necessary
  • Demonstrating an understanding of end users’ business needs, and works closely with end users to identify problems and provide solutions
  • Complied with the Health System's Policies/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations
  • Demonstrated skills in the use of MS Outlook, Excel, Word, PowerPoint, and Visio

Commercial Biller

El Camino Hospital
10.2002 - 08.2014
  • Commercial biller responsibilities included: Completing all third party electronic and manual billing (hundreds of claims a day) timely and accurately in accordance with appropriate rules and regulations
  • Completing all payer specific edits identified through the billing system
  • Resolving issues associated with incomplete claims including follow up of non-transmitted claims
  • Submitting adjustment claims to payers through use of online systems
  • Attaching appropriate documents when billing manual claims including ER reports, itemized bills, implant invoices and other medical records
  • Bulk mailing hundreds of manual claims to individual payers daily
  • Working 10-20 daily reports as assigned
  • Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.

Education

Certified Epic Analyst and Instructional Designer: Resolute Hospital Billing -

Epic University
Verona, WI
01.2025

Health Information Management (HIM) Coding/ROI/Deficiency Tracker -

Epic University
Verona, WI
01.2025

Trade Course in HTML -

MENTORNET
San Francisco, CA
01.1996

Liberal Arts Studies -

Mesa College
San Diego, CA
01.1994

Skills

  • Epic certified Health Information Management (HIM) Coding, Release of Information (ROI), Deficiency Tracker
  • Instructional Design
  • Copy Writing/Editing; Written Communication; Technical Documentation Creation
  • Client Communication

Certification

Credentialed Epic Trainer: Resolute Professional Billing; ADT; Cadence; Prelude; HIM

Timeline

Certified Epic Analyst for HIM Coding, HIM Release of Information, and HIM Deficiency Tracker

El Camino Hospital
10.2018 - Current

Certified Epic Resolute Hospital Billing/Health Information Management (HIM) Instructional Designer and Training Informatics Liaison

El Camino Hospital
11.2015 - 10.2018

Certified Epic Resolute Hospital Billing Instructional Designer

El Camino Hospital
08.2014 - 11.2015

Commercial Biller

El Camino Hospital
10.2002 - 08.2014

Health Information Management (HIM) Coding/ROI/Deficiency Tracker -

Epic University

Trade Course in HTML -

MENTORNET

Liberal Arts Studies -

Mesa College
Credentialed Epic Trainer: Resolute Professional Billing; ADT; Cadence; Prelude; HIM

Certified Epic Analyst and Instructional Designer: Resolute Hospital Billing -

Epic University
Lothar J. Tuppan