Melissa Lutz
Richmond,NH
Summary
Release of Information Specialist bringing 8+ years of experience in ROI healthcare environments retrieving medical records on demand. Skilled Medical Records Specialist with background in accurately managing and organizing health information data. Experience includes ensuring medical records are maintained in compliance with legal and regulatory standards, streamlining record retrieval processes, and implementing electronic health records systems to enhance efficiency. Strong understanding of medical terminology, coding procedures, and data analysis techniques. Improved patient care by ensuring timely access to up-to-date and accurate health information.
Overview
38
38
years of professional experience
Work History
Release of Information Specialist, Senior
Dartmouth- Health
Keene , NH
08.2016 - Current
- Reproduce protected health information by using data extraction and file management techniques.
- Coordinate patient information flow through caregivers, insurance companies, billing departments and patients.
- Resolve medical record discrepancies by collecting and analyzing information.
- Complete certifications and notarization of documents for court and legal purposes.
- Use Epic, Soarian and EMR to perform data entry functions.
- Date stamp requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies and patients.
- Navigate within patient records to locate requested documentation, successfully completing over 50 requests per day on the average.
- Maintain historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Process patient admission and discharge documentation.
- Review medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Handle high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Compile, abstracted and coded patient data using classification manuals and standard systems.
- Compile electronic patient records covering conditions, treatments and diagnoses.
- Communicate effectively with staff, patients and insurance companies by email and telephone.
- Accurately pull patient records for upcoming appointments and procedures, typically within 1 hour period.
- Followe exact procedures for handling transfers and other releases of medical records.
- Maintaine database for storage and retrieval of medical records.
- Maintaine accuracy, completeness and security for medical records and health information.
- Ensure compliance with HIPAA regulations in all information handling.
- Train staff on policies related to release of information procedures.
- Review requests for completeness and accuracy before fulfillment.
- Communicate with patients regarding their information requests clearly.
- Maintain confidentiality of sensitive patient data consistently.
- Collaborate with departments within the organization to ensure compliance with applicable laws regarding access to protected health information.
- Identified protected health information to safeguard and protect patient privacy.
- Review requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Process incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
Administrative Coordinator
The Winchester Learning Center
Winchester, NH
05.2012 - 06.2016
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated flights, ground transportation and hotel accommodations.
- Transcribed meeting minutes for management's records.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Reduced intake processes time by developing application tracking and filing systems.
- Prepared detailed documents and reports in adherence administrative processes.
- Addressed questions and managed communications with patients and insurance agents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 10 employees.
Manager
Wendy's Company
Keene, New Hampshire
12.1987 - 12.1997
- Supervised daily restaurant operations and ensured team adherence to standards.
- Trained staff on customer service techniques and operational procedures.
- Managed inventory levels, ordering supplies, and reducing waste effectively.
- Conducted performance evaluations and provided constructive feedback to employees.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours.
- Maintained cleanliness and safety standards throughout the restaurant environment.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
High School Diploma -
Thayer High
WinchesterEarly Childhood Education
River Valley Community College
Claremont, NHSkills
- Interpersonal Communication
- Information Classification
- Clerical Functions
- Standard Classification Systems
- Epic Systems
- Patient Medical Records Maintenance
- Information Analysis
- Time Management
- Verbal and Written Communication
- Patient Data Coding
- Office Health Records Preparation
- Data Entry
- Attention to Detail
- Information Sourcing
- Problem Solving
- Doctor Communication
- Compliance Verification
- Discharge Documentation
- EMR Systems
- Records Review
- Patient Rights
- Patient Health Information Access
- Records Scanning
- Records Accuracy
- Medical Histories and Vital Statistics
- Electronic Filing System Organization
- Patient Information Verification
- Demographics Information
- Protected Health Information
- Paperwork Processing
- Medical Information Computerization
- Medical Release of Information ROI
Timeline
Release of Information Specialist, Senior
Dartmouth- Health
08.2016 - Current
Administrative Coordinator
The Winchester Learning Center
05.2012 - 06.2016
Manager
Wendy's Company
12.1987 - 12.1997
High School Diploma -
Thayer High
Early Childhood Education
River Valley Community College