KATIE HOFFMAN
Downing,WI
Summary
Helpful Release of Information Specialist bringing 20 years of experience in an office setting, retrieving medical records on demand. Maintains patient records and organizes files, searches for patient files and solves inconsistencies. Computer literate professional with in-depth knowledge of medical terminology. Reliable employee seeking an office setting position. Offering excellent communication and good judgment. Enthusiastic office assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in an office setting. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Release of Information Specialist
Mayo Clinic Health System
Menomonie, WI
05.2002 - Current
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Navigated within patient records to locate requested documentation, successfully completing over 40 requests per day.
- Reproduced protected health information by using data extraction and file management techniques.
- Completed certifications of documents for court and legal purposes.
- Handled phone calls from attorneys, insurance companies and patients via call center.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained database for storage and retrieval of medical records.
- Utilized Epic, Microsoft, Adobe & several applications specific to Mayo to manage and confirm patient data, such as insurance, demographic and medical history information.
- Trained several new employees how to utilize several systems by being hand picked by leadership to help new employees learn their new tasks and responsibilities
- Identified new methods to optimize medical records management.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Completed certification of documents for court and legal purposes.
- Used Epic, most Microsoft applications and several other applications specific to Mayo to perform data entry functions.
Education
Some College (No Degree) - Generals Only
UW Stout
Menomonie, WIHigh School Diploma -
Boyceville High School
Boyceville, WI05.2001
Skills
- Information Analysis
- Problem Solving
- Interpersonal Communication
- Data Entry
- Verbal and Written Communication
- Clerical Functions
- Electronic Health Record Applications
- Records Accuracy
Accomplishments
- Achieved maximum results through effectively training new employees.
- Collaborated with team of Mayo in the development of a new computer software program- Historical Print Tool
- Achieved outstanding results by completing an optimal amount of requests with accuracy and efficiency.
- Resolved several complaints from unhappy patients by calming them down and helping them achieve their desired result.
Timeline
Release of Information Specialist
Mayo Clinic Health System
05.2002 - Current
Some College (No Degree) - Generals Only
UW Stout
High School Diploma -
Boyceville High School