Nyzhiana Hicks
Decatur,GA
Summary
Adept at enhancing patient information privacy and workflow efficiency, notably at Transitional Care LLC, I leveraged HIPAA compliance and information management skills to significantly reduce errors and streamline processes. My background also includes mentoring colleagues and implementing technology solutions, demonstrating a blend of technical proficiency and leadership.
Overview
8
8
years of professional experience
Work History
Release of Information Specialist
Transitional Care LLC
Decatur, GA
05.2016 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Reproduced protected health information by using data extraction and file management techniques.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Conducted audits on released records periodically for quality assurance purposes, identifying areas for improvement or increased compliance measures as necessary.
- Followed up with medical staff regarding missing information in patient records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Scanned and uploaded medical records into electronic medical records system.
Support Specialist
Macy’s
Remote
06.2021 - 09.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Quality Assurance Specialist
Hope Of Glory
Remote
03.2018 - 05.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Updated inspection journals and daily summary logs with quality-related data.
- Promoted adherence to quality standards by educating personnel on quality control.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Education
Associate Of Science -
Georgia State University
12.2021
Skills
- HIPAA Compliance
- Software Knowledge
- Document Scanning
- Information Management
- Insurance Verification
- EMR Systems
- Patient Health Information Access
- Epic Systems
- Information Analysis
- Medical Terminology
Accomplishments
- Ensured 100% compliance with HIPAA regulations through diligent auditing and staff training.
- Implemented a new digital filing system that decreased document retrieval time by 40% and improved overall office organization.
- Developed and implemented key quality metrics, resulting in a 20% improvement in product quality and customer satisfaction ratings.
Languages
English
Native or Bilingual
Timeline
Support Specialist
Macy’s
06.2021 - 09.2023
Quality Assurance Specialist
Hope Of Glory
03.2018 - 05.2021
Release of Information Specialist
Transitional Care LLC
05.2016 - Current
Associate Of Science -
Georgia State University