LOTIE REAUX
West Monroe,LA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Professional/Designer
Edible Arrangements
04.2023 - 05.2025
- Acted as a team lead when needed, coordinating support coverage and stepping in to assist with escalated concerns
- Accurately processed customer orders using POS systems, handling cash, credit, and mobile payments with minimal errors.
E-commerce Personal Shopper
Walmart
10.2021 - 04.2023
- Selected, picked, and prepared customer orders with accuracy and efficiency, ensuring 100% order fulfillment and minimal substitutions or errors.
- Provided high-quality customer service by communicating with customers regarding substitutions, product availability, and special requests.
- Managed time effectively to meet tight pick-up and delivery windows, maintaining average order completion time within company standards.
Waitress/Cashier
Piccadilly Cafeteria
08.2016 - 10.2021
- Managed multiple tables simultaneously, prioritizing tasks and maintaining composure during high-volume shifts.
- Assisted with opening and closing procedures, including balancing cash drawers and preparing daily financial reports.
- Trained new hires on POS operation, customer service protocols, and restaurant policies to ensure smooth team integration.
Education
High School Diploma -
Lafayette Charter High School
05-2010
Skills
- Communication (Verbal & Written)
- Active Listening
- Conflict Resolution
- Problem Solving
- Multitasking
- POS Systems & CRM Software
- Cash Handling & Reconciliation
- Data Entry Accuracy
- Time Management
- Scheduling & Appointment Setting
References
- Megan Malespin, Professional Roofing Services, Project Manager, MeganMalespin11@gmail.com, 8703098042
- Martin Fugeler, DHI, Sales Representative, MartyFugler60@gmail.com, 3372887953
Timeline
Customer Service Professional/Designer
Edible Arrangements
04.2023 - 05.2025
E-commerce Personal Shopper
Walmart
10.2021 - 04.2023
Waitress/Cashier
Piccadilly Cafeteria
08.2016 - 10.2021
High School Diploma -
Lafayette Charter High School
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