Loton Cagle
Terrell,TX
Summary
Dynamic Order Entry Specialist with a proven track record at Oldcastle BuildingEnvelope, skilled in Lean Six Sigma methodologies and data entry. Recognized for enhancing team performance and driving process improvements, I excel in motivating others while ensuring quality and safety standards are met. Committed to operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Order Entry Specialist
Oldcastle BuildingEnvelope
Terrell, TX
09.2024 - Current
- Processed customer orders accurately using order entry software.
- Sent out reports weekly detailing late orders and when they will arrive.
- Assisted in maintaining inventory records to ensure product availability.
- Collaborated with team members to resolve order discrepancies efficiently.
- Learned company policies and procedures to provide effective support.
- Managed 6 facilities as their point of contact.
- Participate in 5C meetings using my green belt to problem solve.
- Participate in L4 board walks and speak on all shipping misses.
- Scan and send all shipping documents to my facilities.
- Created detailed work instructions within the Dozuki app.
Thermal Supervisor
Oldcastle BuildingEnvelope
Terrell, TX
06.2021 - 09.2024
- Supervised daily operations to ensure compliance with safety protocols and operational procedures.
- Trained new team members on equipment usage and workflow processes to enhance efficiency.
- Coordinated scheduling and task assignments to optimize productivity among team members.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted operations.
- Completed my Lean Six Sigma Green Belt certification.
- Completed reasonable suspicion training.
- Pioneer for the Thermal department's green road.
- Approved and submitted payroll hours for all my employees.
- Participated or ran 5C meetings/A3 meetings and provided feedback via charts and graphs.
- Excellent reporting record, all training, documents and inspections turned in on time.
- Facilitated monthly safety meetings and encouraged good catches.
- Celebrated milestones with lunch for my team.
Senior Quality Specialist
Oldcastle BuildingEnvelope
Terrell, TX
12.2019 - 06.2021
- Led quality assurance initiatives to enhance compliance with industry standards.
- Developed and implemented quality control processes, reducing defects in production.
- Mentored junior staff on best practices in quality management and product testing.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Facilitated the monthly good catches for quality and chose a monthly winner, created and presented slides showing how many per department.
- Created huge signs approx. 4 x 20 feet with a vinyl plotter machine to display each department's name in it's area.
- Created an enormous amount of visual aid signs across the plant with the vinyl plotter.
- Prepared and shipped customer anodized and paint samples.
- Ensured that every device that we used throughout the plant was calibrated via the GageTrak software system.
- MDR facilitator for Terrell. Processed all MDR's for the Terrell facility.
Pour & Debridge Operator
Oldcastle BuildingEnvelope
Terrell, TX
03.2017 - 11.2019
- Operated machinery for glass fabrication, ensuring adherence to safety protocols and operational standards.
- Monitored production processes, identifying and resolving issues to maintain workflow efficiency.
- Trained new operators on equipment usage and safety procedures, fostering a culture of safety and teamwork.
- Conducted quality inspections on finished products, ensuring compliance with company specifications and customer requirements via the Infinity program.
- Submitted lots of good catches and process improvement suggestions.
- Made several work flow/process improvements.
Customer Service Representative
Fry's Electronics Inc.
Plano, TX
07.2014 - 02.2017
- Resolved customer inquiries and issues efficiently through active listening and problem-solving skills.
- Provided training and support to new team members, enhancing overall team performance.
- Implemented process improvements that increased customer satisfaction ratings consistently.
- The only employee at the Plano location to receive employee of the month for 3 consecutive months.
- Developed knowledge base resources to streamline responses to frequently asked questions which increased sales and revenue.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Certified Nurses Aid
Tyler Junior College
Tyler, TX01-2010
High School Diploma -
La Vega High School
Bellmead, TX05-2004
Skills
- Deadline oriented
- Work prioritization
- Typing speed 132 wpm
- Sales support
- Ability to motivate and encourage others
- Lean six sigma green belt
- Expert at Epics and Epicor systems
- Expert/creator for the Dozuki program
- Ability to read & understand shop/die drawings
- Mechanical knowledge of machines and parts
- Dedicated to improving safety, quality, and productivity
- Data entry skills
- Operating forklifts
- Operating overhead cranes
- Operating powered pallet jacks
- Ability to see material defects before/after processes
- Ability to see and correct machine issues before becoming problematic
- Understanding inclusion and diversity, email etiquette
Timeline
Order Entry Specialist
Oldcastle BuildingEnvelope
09.2024 - Current
Thermal Supervisor
Oldcastle BuildingEnvelope
06.2021 - 09.2024
Senior Quality Specialist
Oldcastle BuildingEnvelope
12.2019 - 06.2021
Pour & Debridge Operator
Oldcastle BuildingEnvelope
03.2017 - 11.2019
Customer Service Representative
Fry's Electronics Inc.
07.2014 - 02.2017
No Degree - Certified Nurses Aid
Tyler Junior College
High School Diploma -
La Vega High School