Funmilola Lotun
Houston,TX
Summary
Skilled Scrum Lead with background in managing multiple teams, facilitating agile methodologies, and streamlining project processes. Strengths lie in strong communication skills, keen ability to resolve conflicts, and vast knowledge of software development life cycles. Noteworthy contributions include implementing innovative strategies that enhanced team productivity and project efficiency in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AAA Texas
Houston, TX
01.2024 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Scrum Lead
Blofool Integrated services
Ikeja, Lagos
03.2021 - 11.2023
- Organized training sessions for stakeholders on Agile concepts such as Scrum values and roles.
- Coached development teams in Agile practices such as TDD, continuous integration, pair programming, refactoring and ATDD.
- Monitored progress of each sprint through metrics tracking tools like JIRA.
- Implemented best practices for backlog refinement and sprint execution.
- Assisted in resolving impediments that hindered team performance or delivery deadlines.
- Managed sprints for multiple projects simultaneously.
- Collaborated with product owners to prioritize user stories and define release plans.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Education
Bachelor of Science - Agriculture
Bayero University
Kano, Nigeria01-2009
Skills
- Sprint Planning
- Leading scrum meetings
- Agile Best Practices
- Backlog management
- Presentation Skills
Certification
- Certified Scrum Master, Dec 2023
- Agile MBA,Jan 2024
Timeline
Customer Service Representative
AAA Texas
01.2024 - Current
Scrum Lead
Blofool Integrated services
03.2021 - 11.2023
Bachelor of Science - Agriculture
Bayero University
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