Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angel Marrero

Angel Marrero

Yorktown Heights,NY

Summary

Adept Sewer Drain Technician with a proven track record from First Response Sewer and Drain, showcasing exceptional problem-solving abilities and a strong work ethic. Leveraged expertise in hydro jetting and diagnostics to enhance customer satisfaction and drive business growth through high-quality workmanship and efficient service delivery. Dedicated Sewer Drain Technician skilled in customer service and job estimates. Well-versed in assessing job scope and providing expedient, fair, and competitive estimates. Consistent plumbing professional offering an extensive background in sewer drain functions. Adept in troubleshooting and devising expedient resolutions to plumbing issues. Bilingual [Type] professional handling cleaning needs for both residential and commercial customers. Performing such tasks as tank inspections, pumping and maintenance work. Hardworking [Job Title] promoting extensive troubleshooting, customer assistance and inspection skills coupled with [Number] years of expertise. Diligent and hardworking with high commitment to safety. Ready to take on new challenges with great company offering opportunities for advancement. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

26
26
years of professional experience

Work History

Sewer Drain Technician

First Response Sewer and Drain
2021.09 - 2024.06
  • Safeguarded client properties through diligent site preparation and cleanup processes after project completion.
  • Enhanced customer satisfaction by efficiently diagnosing and resolving sewer drain issues.
  • Performed troubleshooting for all types of commercial and residential plumbing.
  • Conducted thorough inspections to accurately identify root causes of sewer drain problems before initiating repairs or replacements.
  • Maintained high levels of customer retention and referrals, attributed to professionalism and quality workmanship in sewer drain services.
  • Reduced blockage recurrence rates by implementing preventive maintenance practices for clients.
  • Contributed to business growth by providing valuable insights on service improvements based on field experience and customer feedback.
  • Completed [Number] jobs with quality and efficiency.
  • Executed quality service on drains, toilets and manholes.
  • Achieved high-quality workmanship by adhering to industry standards and best practices in sewer drain services.
  • Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
  • Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
  • Detected septic tank problems by performing troubleshooting and diagnostic techniques to identify and accurately resolve any identified concerns.
  • Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.

Sewer Drain Technician

Drain Kleen Sewer Service
2006.10 - 2021.08
  • Operated necessary equipment within manufacturer's safety and operation guidelines.
  • Performed troubleshooting for all types of commercial and residential plumbing.
  • Expedited emergency response times, ensuring prompt resolution of critical sewer drain issues.
  • Reduced blockage recurrence rates by implementing preventive maintenance practices for clients.
  • Contributed to business growth by providing valuable insights on service improvements based on field experience and customer feedback.
  • Diagnosed and repaired plumbing components to include toilets, faucets, and drains.
  • Completed [Number] jobs with quality and efficiency.
  • Achieved high-quality workmanship by adhering to industry standards and best practices in sewer drain services.
  • Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
  • Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
  • Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
  • Filled out accurate logs and job reports after every service call and submitted for supervisor review.
  • Explained features and benefits of solution to obtain agreement for services before performing work.

Apprentice Plumber

Electric Sewer and Drain Service
1998.07 - 2006.10
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
  • Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
  • Ensured safe working environment by strictly adhering to safety protocols and regulations.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Cut and drilled holes in walls to permit passage of pipes.

Education

GED -

Adlai Stevenson High School
The Bronx, NY
06.1992

Skills

  • Excellent work ethic
  • Hand and power tools
  • Safety protocol knowledge
  • Drain Cleaning
  • Troubleshooting
  • Plumbing knowledge
  • Video Inspection
  • Hydro Jetting
  • Pipe Inspection
  • Fixture Installation
  • Problem-Solving
  • Troubleshooting skills
  • Decision-Making
  • Safety Procedures
  • Safety Protocols
  • Professionalism
  • Diagnostics expertise
  • Problem-solving abilities
  • Pipe joining
  • Water Heater Installation
  • Pipe welding

Timeline

Sewer Drain Technician

First Response Sewer and Drain
2021.09 - 2024.06

Sewer Drain Technician

Drain Kleen Sewer Service
2006.10 - 2021.08

Apprentice Plumber

Electric Sewer and Drain Service
1998.07 - 2006.10

GED -

Adlai Stevenson High School
Angel Marrero