Lou Chandler
Austin,Texas
Overview
6
6
years of professional experience
Work History
HR, Operations Manager
Keepin It Tidy
05.2021 - Current
- Developed recruitment updates to review trends, competitive intelligence and talent demographics.
- Addressed customer concerns with suitable solutions.
- Negotiated contracts with clients to maximize profitability.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
Director, Event Coordinator
Coordinate This
03.2021 - Current
- Managed budgeting and financial planning processes for the organization.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw work of up to 20+ staff seamlessly executing professional events.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Operations Manager, Customer Experience
Northland Corperations
11.2017 - 04.2021
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Fluent in English and Spanish
- Customer Retention and satisfaction
- Workflow Optimization
- Detail and task oriented
- Problem solving and communication
Timeline
HR, Operations Manager
Keepin It Tidy
05.2021 - Current
Director, Event Coordinator
Coordinate This
03.2021 - Current
Operations Manager, Customer Experience
Northland Corperations
11.2017 - 04.2021