Overview
Work History
Skills
Timeline
Generic

Lou Chandler

Austin,Texas

Overview

6
6
years of professional experience

Work History

HR, Operations Manager

Keepin It Tidy
05.2021 - Current
  • Developed recruitment updates to review trends, competitive intelligence and talent demographics.
  • Addressed customer concerns with suitable solutions.
  • Negotiated contracts with clients to maximize profitability.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Director, Event Coordinator

Coordinate This
03.2021 - Current
  • Managed budgeting and financial planning processes for the organization.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Oversaw work of up to 20+ staff seamlessly executing professional events.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.

Operations Manager, Customer Experience

Northland Corperations
11.2017 - 04.2021
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Skills

  • Fluent in English and Spanish
  • Customer Retention and satisfaction
  • Workflow Optimization
  • Detail and task oriented
  • Problem solving and communication

Timeline

HR, Operations Manager

Keepin It Tidy
05.2021 - Current

Director, Event Coordinator

Coordinate This
03.2021 - Current

Operations Manager, Customer Experience

Northland Corperations
11.2017 - 04.2021

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Lou Chandler