Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lou Felix

El Paso,Texas

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Welder Helper

Jose Quezada
El Paso, TX
10.2024 - Current
  • Assist in laying out, cutting, fabricating and fitting of metal components prior to welding.
  • Clean work area after completing assignments.

Customer Service Representative Agent

INTELOGIX
El Paso, TX
10.2020 - 10.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, moving or stopping electricity, provided payment option setup assistance.

Customer Services Representative

JOBS AMERICA
EL PASO, TX
01.2016 - 01.2017
  • Attend customers with any concerns with their medical insurance

Education

ST. AUGUSTINE

Skills

  • Customer service excellence
  • Telephone communication
  • Goal-oriented persistence

Timeline

Welder Helper

Jose Quezada
10.2024 - Current

Customer Service Representative Agent

INTELOGIX
10.2020 - 10.2024

Customer Services Representative

JOBS AMERICA
01.2016 - 01.2017

ST. AUGUSTINE

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