LOU JENT-CLOUGH
Durham,NC
Summary
Astute entrepreneur with data-driven and technology-focused approach. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in gap analysis and improving performance across multiple industries.
Overview
7
7
years of professional experience
Work History
Founder / Owner
BrainCaveOrg
06.2022 - Current
- Responsible for conceptualization, began initial marketing push on social media platforms, worked to establish partnerships with multiple stakeholders to ensure the success and growth of the company as a scalable model
- Collected and analyzed data in a 2022 survey of neurodivergent individuals that was used for a speech delivered to the NHH/NCIH Stakeholder Meeting on Whole Person Health
- Continuing to expand, develop, and implement overall business strategy to build a community-based media organization with the ultimate goal to contribute towards a more neurodiverse society.
Sole Proprietor / Virtual Assistant
Adroit Assisting
06.2018 - 06.2022
- Worked with clients in small business, healthcare, law, and education industries to collect data then analyze gaps in client protocol, workflow, and strategy, then developed tailored virtual and personal assistance strategies to enhance and maintain productivity and eliminate or improve the unproductive aspects of their current strategies
- Technical aspects daily included data visualizations, Agile Project principles, website and graphic design, market analysis, financial reports, HIPAA compliance, and utilizing Microsoft and Google products
- Clients and multiple stakeholders were handled with proactive and professional customer service while intense logistics were navigated, language translation was offered, and effective communication was maintained, including in event planning capacities.
Collaborative Member
Insight 2 Innovation: Center for Integrative Health
03.2021 - 10.2021
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Community Liaison / Editing Coach
Sacrificial Poets
01.2017 - 03.2020
- Developed and executed strategy to enhance and maintain organization's productivity and eliminate or improve the unproductive aspects of the current strategy
- Supported Executive Director/Teaching Poet in his work with the local spoken word team at the collegiate level and executed writing, editing, and performance activities to maintain a well-trained and cohesive College Union Poetry Slam Invitational (CUPSI) team as a co-coach.
1:1 Aide / Household Manager
Direct Care Agencies
- Scheduled appointments for medical, dental and self-care needs.
- Performed cleaning and organization duties.
- Planned youth activities to foster intellectual and emotional development.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Managed day-to-day functional goals to comply with regulations and agency standards.
- Taught children basic life skills, manners and personal hygiene.
Education
AA - Psychology -
Durham Technical Community College
High School Diploma -
Ashe Central High School
Skills
- Data Analysis
- Data Visualization
- Graphic Design
- Website Design
- Customer Service
- Social Media
- Branding / Marketing
- Event Planning
- Logistics / Solutions
- Language Translation
- Public Speaking
- Cultural Competence
- Stakeholder Presentations
- HIPAA Compliance
- Medicare / Medicaid
- Tableau
- Google Suite
- Microsoft Software
- HTML
- Canva
- Adobe
- Google Data Analytics Certification
- Microsoft Power BI
- Appointment Coordination
- Daily Living Support
- Appointment Management
- Medication Management
- Honed Analytical Skills
- Cultural Sensitivity
- Document Editing
- Business Documentation
- Calendar Management
- Bookkeeping
- Invoice Processing
- Data Entry
- Scheduling
- Records Management Software
- Spreadsheet Development
- Google Drive
- Regulatory Compliance
- Attention to Detail
- Data Recording
- Information Processing
- Microsoft Office
- Strategic Planning
- Accounts Payable and Receivable
- Creative Thinking
- Flexible and Adaptable
- Problem-Solving
- Database Entry
- Basic Bookkeeping
- Event and Activity Planning
- Meeting Planning
- Expense Reports
- Data Gathering
- Inventory Assessment
- Customer Communication
- Software Proficient
- Record Sorting and Filing
- Team Collaboration
- Document Typing and Formatting
- Document Review
- Scheduling and Calendar Management
- Office Machine Operation
Professional Certifications
- Google Data Analytics
- Google IT
- Microsoft Power BI
- all to be completed by June 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Founder / Owner
BrainCaveOrg
06.2022 - Current
Collaborative Member
Insight 2 Innovation: Center for Integrative Health
03.2021 - 10.2021
Sole Proprietor / Virtual Assistant
Adroit Assisting
06.2018 - 06.2022
Community Liaison / Editing Coach
Sacrificial Poets
01.2017 - 03.2020
1:1 Aide / Household Manager
Direct Care Agencies
AA - Psychology -
Durham Technical Community College
High School Diploma -
Ashe Central High School
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