Lou Massignani
Brighton,CO
Summary
Knowledgeable SE with solid background in systems engineering, adept at designing and implementing DWDM infrastructures. Proven track record in optimizing system performance and providing optimal solutions for customer satisfaction. Demonstrated expertise in troubleshooting complex issues and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Principal Systems Engineer
Nokia
03.2025 - Current
- Supported account directors in forecasting customer technical needs.
- Developed DWDM network designs utilizing Infinera's proprietary design tools.
- Delivered comprehensive roadmaps and technical training sessions for customers.
- Designed test plans and supervised lab trials in collaboration with customers.
Principal Systems Engineer
Infinera
04.2021 - 03.2025
- Supported account directors in forecasting customer technical needs.
- Developed DWDM network designs utilizing Infinera's proprietary design tools.
- Delivered comprehensive roadmaps and technical training sessions for customers.
- Designed test plans and supervised lab trials in collaboration with customers.
- Awarded SE of the Year for US region 2025.
Professional Services Engineer
Infinera
08.2018 - 04.2021
- Provide network planning and engineering support for a large scale network design
- Develops test plan, creates test procedure, and executes the test
- Provide thorough documentation of work performed
- Performs analysis and diagnosis of highly complex networking problems
- Collaborates with systems engineers and customer advocacy engineering to ensure seamless deployment of Infinera product.
- Developed strong and trustworthy rapport with some of Infinera's largest customers.
Service Activation Engineer
CSS Corporation
04.2016 - Current
- Gained proficiency in all releases of Infinera and XTM product line.
- Provided on site deployments with Customer demonstartions and training.
- Provided additional technical assistance support to Infinera customers.
- Provided support in customer AIR meetings.
- Provided lead support on highly visible technical issues.
- Provided onsite and remote support during deployment to ensure customers easily integrate Infinera into their operations.
- Wrote and provided Method of Procedures (MOP) for technical activities.
General Foreman
TRA Electric
10.2007 - Current
- Project manage labor forces for multiple concurrent projects.
- Promote a company wide policy to improve customer service, and customer satisfaction.
- Work closely with customers to provide them value engineering, and site specific solutions when needed.
- Provide customer with start up, training, and close out documents for high voltage equipment, as well as low voltage data distribution, lighting and hvac control, and fire alarm systems.
- Estimate project costs, and customer quotes.
- Review plans and specs during pre-construction, and create conduit and wiring "maps" to be used in the field.
- Implement schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Prepare regular interval progress reports.
- Perform regular job site observations to provide direction for all personnel.
- Quality audit work performed.
Education
Technical Certificate - Electrical Systems
IBEW NECA Technical Institute
Alsip, IL2004
Skills
- Project scheduling
- Interpersonal skills
- Customer relations
- Infinera product knowledge
- Leadership abilities
- Goal achievement
- Multi-tasking efficiency
- Complex control systems troubleshooting
- Optical network design and implementation
- DWDM, SONET, and SDH troubleshooting
- BER testing and OTDR analysis
- Technical drawing preparation
Work History
Shorewood, IL,Elk Grove Village, IL,Bensenville, IL,Service Activation Engineer
Timeline
Principal Systems Engineer
Nokia
03.2025 - Current
Principal Systems Engineer
Infinera
04.2021 - 03.2025
Professional Services Engineer
Infinera
08.2018 - 04.2021
Service Activation Engineer
CSS Corporation
04.2016 - Current
General Foreman
TRA Electric
10.2007 - Current
Technical Certificate - Electrical Systems
IBEW NECA Technical Institute
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