Lou Medina
Seattle,WA
Summary
Spanish Bilingual
Overview
10
10
years of professional experience
Work History
Customer Service/Account Manager
American Tire Distributors
Remote
05.2025 - 05.2026
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Developed strong relationships with clients to enhance satisfaction and retention.
- Coordinated order processing and tracking using CRM systems for efficiency.
- Collaborated with cross-functional teams to address customer needs and improve service delivery.
- Managed logistics and ensured quality of service for over 100 clients.
- Managed 100 daily calls on average
401k Specialist
Vanguard
Remote
05.2022 - 10.2023
- Initiate and complete account transactions as requested by participants.
- Provide timely, clear, and concise communication to participants regarding overall service expectations, procedures, and timeframes related to their individual inquiry
- Work with clients to complete distribution transactions
- Assist with rollover and cash distributions
- Assist employees with managing their retirement plan and provide administrative support for those plans to employees, retirees, and beneficiaries.
- Manage records of distribution and contribution. Record loans and prepare necessary documentations.
- Track and log trades and other investment activities.
User Acceptance Tester
Onstar
Detroit, MI
01.2019 - 01.2021
- Execute assigned test cases at the defined rate and quality
- Perform Initial triage on failed test steps to properly determine if bug was fixed
- Open Quality Assurance defects as needed, including all required details
- Follow defects through life cycle, adding details as needed
- Understand and properly use all basic hardware and application tools required
- Display good written and verbal communication skills (Both in English and Spanish)
- Remain on task and results oriented
Credit Union Account Specialist
PSCU
Detroit, MI
01.2016 - 01.2019
- Take inbound calls from credit union members.
- Help resolve account issues and financial inquiries.
- Build rapport, provide excellent customer service, and impact people in a positive way
Education
High School Diploma -
Novi High School
Novi, MILanguages
Spanish
Native or Bilingual
Timeline
Customer Service/Account Manager
American Tire Distributors
05.2025 - 05.2026
401k Specialist
Vanguard
05.2022 - 10.2023
User Acceptance Tester
Onstar
01.2019 - 01.2021
Credit Union Account Specialist
PSCU
01.2016 - 01.2019
High School Diploma -
Novi High School