Lou Ritz
Henderson,NV
Summary
Seasoned Manufacturing Operations Supervisor with a proven track record at Smurfit Westrock for enhancing operational efficiency and reducing costs by implementing standard operating procedures and fostering a culture of continuous improvement. Skilled in workforce management and Microsoft Office, adept at leading diverse teams to exceed production goals while maintaining health and safety standards.
Overview
21
21
years of professional experience
Work History
Manufacturing Operations Supervisor
Smurfit Westrock
North Las Vegas, Nevada
10.2020 - Current
- Managed areas of manufacturing, safety, inventory control and process implementation.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Provided guidance and training to new hires on proper operation of machinery, safety protocols, and quality assurance standards.
- Maintained workflow by monitoring the steps of processes and observed equipment and personnel.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified areas of improvement within the manufacturing process and developed solutions to increase efficiency.
- Directed safety meetings and checked team compliance with protective equipment and behavioral practices.
- Conducted periodic performance reviews of staff members to identify areas of improvement or commendations for outstanding work.
- Supervised and coordinated production activities in the manufacturing plant to ensure safe, efficient and effective operations.
- Prepared operations data to produce comprehensive reports to management.
- Maintained quality service by establishing and enforcing organization standards.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Operations Supervisor
TJX
Las Vegas, NV
10.2019 - 09.2020
- Oversee the day-to-day operations of the Big Box Department.
- Well-versed in the SCAN program and JDA.
- Coach associates in the methods and culture that TJX provides.
- Work to ensure the accuracy of products shipping to TJX stores, as well as to ensure the timely arrival of products.
- Yellow Belt certified in Six Sigma.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
Warehouse Supervisor
ECIG Distributors Inc
Las Vegas, NV
07.2017 - 10.2019
- Oversaw the day to day operations of the warehouse
- Held safety meetings with teammates
- Used various shipping programs such as Shipstation, Skubana, and L5
- Supervise the warehouse in matters of receiving, customer retail, wholesale distribution, as well as international shipping
- Supervised a team of 30 individuals
- Reached out and conducted interviews with potential employees
- Developed new programs to allow teammates to better themselves in the workplace
- Motivate the team to ensure a positive relationship with the customers that are being serviced
- Wrote and implemented SOP's for all of the departments and their functions
- Work hand in hand with HR and upper management to resolve issues that would arise
Operations Lead/Supervisor
Fedex Supply Chain
Hazleton, PA
08.2013 - 06.2017
- Oversaw the day to day operations of the shipping and receiving duties of the warehouse
- Worked directly with the customers and vendors to suit their needs as the company was a 3PL operation
- Supervised a team of 15 people in safety procedures, product selection, equipment operation, as well as motivating teammates to ensure that the customer needs are met with exceeded expectations
- Forklift operation
Grocery store Clerk/ Customer Service Rep
Thomas' Family Markets
Hazleton, PA
10.2003 - 12.2015
- Learned all of the various departments in the grocery store
- Provided customers with excellent service and satisfaction
- Directly balanced the safe at the end of every shift, as well as managed the cashiers during the 2nd shift hours
- Ensured a quality and memorable experience for every customer, as well as fellow employees
Warehouse Associate
Fifth Gear Fulfillment
Hazleton, PA
06.2012 - 08.2013
- Fulfilled retail orders
- Forklift operator
Call Center Operator
Family Dermatology
Hazleton, PA
05.2011 - 06.2012
- Scheduled patient appointments, as well as handled medical billing
Education
Associates degree - Broadcast Communications
Luzerne County Community College
Associates degree - Journalism
Luzerne County Community College
Skills
- Cost reduction
- Productivity improvement
- Microsoft office
- Workforce management
- Standard operating procedures
- Operational excellence
- Production planning
- Capacity planning
- Waste reduction
- Health and safety
- 5S methodology
- Facility management
- Manufacturing processes
References
References available upon request.
Timeline
Manufacturing Operations Supervisor
Smurfit Westrock
10.2020 - Current
Operations Supervisor
TJX
10.2019 - 09.2020
Warehouse Supervisor
ECIG Distributors Inc
07.2017 - 10.2019
Operations Lead/Supervisor
Fedex Supply Chain
08.2013 - 06.2017
Warehouse Associate
Fifth Gear Fulfillment
06.2012 - 08.2013
Call Center Operator
Family Dermatology
05.2011 - 06.2012
Grocery store Clerk/ Customer Service Rep
Thomas' Family Markets
10.2003 - 12.2015
Associates degree - Broadcast Communications
Luzerne County Community College
Associates degree - Journalism
Luzerne County Community College
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