LouAnn Bridges
Claims Processor
Madison,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of post-secondary education
30
30
years of professional experience
Work History
Customer Service Representative/Claims Processor
Productive Processing Inc
Verona, WI
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with up to 5 calls in queue per minute.
- Paid or denied medical claims based upon established claims processing criteria.
Independent Contractor
Self Employed Driver
Madison , WI
07.2016 - 04.2019
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Non Emergency medical transport for patients to and from medical appointments.
Delivery Driver
Pizza Hut, Wisconsin Hospitality Inc. Ft Atkinson
Fort Atkinson, WI
11.2004 - 07.2016
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified over 20 daily deliveries before delivering to customers.
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Secured food to prevent loss and maintain freshness during transport.
- Drove as many as 100 miles over 8 hours and consistently achieved high customer satisfaction ratings.
Customer Service Representative
WEA Trust Inc
Madison, WI
11.2001 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recover overpayments of claims, auditing of claims files for payment error, analyze and recommend the pursuit of those refunds. Coordinate and track the work flow of referred refunds and logged all request and recovery for money.
- Also worked in are Eligibility Services processing policy changes, taking phone calls from member and School Group Reps. Process address changes for member.
Education
Associate Degree in Accounting - Accounting
Madison Area Technical College
Madison, WI 09.1999 - 05.2021
Skills
Medical terminology knowledge
Timeline
Customer Service Representative/Claims Processor
Productive Processing Inc
05.2019 - Current
Independent Contractor
Self Employed Driver
07.2016 - 04.2019
Delivery Driver
Pizza Hut, Wisconsin Hospitality Inc. Ft Atkinson
11.2004 - 07.2016
Customer Service Representative
WEA Trust Inc
11.2001 - 05.2015
Associate Degree in Accounting - Accounting
Madison Area Technical College
09.1999 - 05.2021
Similar Profiles
Micah WinninghamMicah Winningham
Job Coach at Productive AlternativesJob Coach at Productive Alternatives
Rahma NsekelaRahma Nsekela
Swahili Division Manager at Productive PlayhouseSwahili Division Manager at Productive Playhouse
Moraima Botello VerdeciaMoraima Botello Verdecia
Line Assembler at Productive ToolsLine Assembler at Productive Tools
Jim DalyJim Daly
Warehouse Manager at Standard Electric Supply CoWarehouse Manager at Standard Electric Supply Co
Unish TamangUnish Tamang
Garments Hanging/Sorting at CINTAS, CORPORATION NO 2Garments Hanging/Sorting at CINTAS, CORPORATION NO 2