Case Manager with more than 20 years of experience with client relations Handled a multi- phone line Inbound/OutboundManaged a case load of up to 600 clientsWorks well independently or as a teamProblem solvingDeadline orientedCustomer service focused
Work History
Case Manager
Disparti Law Group
Holiday, FL
05.2004
Handled a client load of up to 600 clientsUpdated case files Developed case filesPrepared appealsHandled high call volumes
Education
High School Diploma - general/business
Plymouth Carver High School
1984
general studies
Cape Cod Community College
Skills
Deadline oriented
Dependable
Customer service focused
Multi-task oriented
Creative problem solver
Quick learner
Computer proficient
Affiliations
2015- Award for highest Customer Conversion in Sales