Louella Goco
Royse City,TX
Summary
Experienced with administrative management, ensuring efficient operations. Utilizes strong organizational skills to maintain compliance and streamline processes. Track record of effective communication and problem-solving in dynamic environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Alternate Administrator
Expedient Home Health Care
07.2021 - 01.2025
- Adherence to industry best practices in daily operations of the home health agency to ensure compliance with state and federal guidelines and requirements
- Reduced operational costs with careful resource allocation
- Designed forms and procedures that improved communication, streamlined processes, and increased productivity
- Promoted inclusive work environment that leveraged individual strengths, reduced conflict incidents, and boosted team morale
- Provided constructive feedback and coaching for continuous growth and development within the organization
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients, ensuring optimal outcomes
- Generated reports detailing findings and recommendations.
- Improved patient satisfaction by updating forms of communication and helping to troubleshoot issues
Certified Home Health Coder Supervisor
DeLa Fe LLC Expedient Home Health Care, Green Hills Hospice, and Freedom at Home Dialysis
02.2006 - 01.2025
- Accurate billing resulting in reduced disputes and 99% approval of Medicare claims
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines, and setting clear expectations for team members
- Maintained high coding standards by adhering to current guidelines
- Extracted and organized information from various medical documentation and assessments and input data in electronic medical records system
- Resourcefulness and effective communication skills with physicians and other healthcare staff when clarification was needed for ambiguous or incomplete documentation
- Communicated with insurance companies to research and resolve coding or billing issues
- Facilitated knowledge-sharing within the team and provided recommendations for compliance
- Trained and mentored junior staff to support growth and development and maintain team efficiency
- Developed and implemented new filing system for medical records to improve efficiency.
Office Manager
Carlson Marketing Group
01.2004 - 01.2005
- Company Overview: (A global leader in relationship marketing)
- Proficient support of team leaders of various departments such as those from project management and delivery, communications, sales, creative, and finance through proofreading, mailings, product research, travel and meeting coordination, invoicing, maintenance of employee expense logs, vendor interfacing and negotiation for cost savings
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Admissions Coordinator
Skilled Healthcare Group
02.2000 - 01.2001
- Company Overview: (Operator of 50 nursing facilities in the U. S.A.)
- Liaison between facility and referral sources, clinicians, and insurance case managers
- Assisted in patient admission process based on federal and state laws and facility requirements
- Facilitation of daily meetings with the facility's clinical and business staff regarding new admissions, fostering collaboration and efficiency
Education
Bachelor of Arts - English
University of The Philippines
01.1989
Skills
- Verbal and written communication
- Operations management
- Workflow optimization
- Project management
- Problem-solving
- New hire onboarding
- Team collaboration
- Personable and approachable
Accomplishments
- Collaborated with marketers and admission team in the development of a clear referral process, streamlined insurance verification and authorization process, and accurate information gathering
- Boosted morale by open communication, positive reinforcement, and eliminating bottlenecks and information silos
Certification
- Certified Coding Associate - American Health Information Management Association - May 7, 2025
- Home Care Coding Specialist-Diagnosis - The Board of Medical Specialty Coding and Compliance - 2008 to Present
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
- I enjoy cooking for friends and family gatherings
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Alternate Administrator
Expedient Home Health Care
07.2021 - 01.2025
Certified Home Health Coder Supervisor
DeLa Fe LLC Expedient Home Health Care, Green Hills Hospice, and Freedom at Home Dialysis
02.2006 - 01.2025
Office Manager
Carlson Marketing Group
01.2004 - 01.2005
Admissions Coordinator
Skilled Healthcare Group
02.2000 - 01.2001
Bachelor of Arts - English
University of The Philippines
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