Louella Reed
Fort Worth,TX
Summary
Results-driven funding specialist with expertise in auto finance and compliance. Recognized for attention to detail and effective problem-solving, streamlining processes, and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
INDIRECT FUNDING SPECIALIST
DRIVE-TIME
Fort Worth, TX
09.2025 - Current
- Analyzed funding applications to ensure compliance with company policies and regulatory requirements.
- Processed loan documents efficiently, maintaining accuracy and attention to detail throughout workflow.
- Collaborated with cross-functional teams to streamline funding processes and enhance overall service delivery.
- Assisted clients in understanding financing options, providing guidance tailored to individual needs.
FRONT DESK AGENT — Part-Time
Hilton Garden Inn Hotel
Hurst, TX
02.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room reservations using Hilton's property management system to optimize occupancy rates.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction levels.
- Provided information on hotel amenities, local attractions, and dining options to enrich guest experiences.
CUSTOMER SERVICE REPRESENTATIVE
Quorum International
Fort Worth, TX
12.2023 - 02.2024
- Resolved customer inquiries efficiently through various communication channels.
- Collaborated with team members to ensure timely issue resolution and customer satisfaction.
- Maintained accurate records of customer interactions using CRM software to track service metrics.
- Developed training materials for new hires, enhancing onboarding process effectiveness.
SENIOR FUNDING SPECIALIST
Santander Consumer USA
North Richland Hills, TX
05.2012 - 07.2023
- Analyzed funding applications to ensure compliance with regulatory standards and internal policies.
- Facilitated communication between clients and financial institutions to streamline funding processes.
- Evaluated loan proposals, assessing risk factors to improve decision-making efficiency.
- Developed training materials for staff on funding procedures and best practices.
Education
High School Diploma -
O. D. WYATT
Fort Worth, TXSkills
- Auto finance
- Document review
- Funding compliance
- Customer support
- Call center management
Risk assessment
- Data entry
- Loan management
- Title research
- Microsoft Office
- Task prioritization
Timeline
INDIRECT FUNDING SPECIALIST
DRIVE-TIME
09.2025 - Current
FRONT DESK AGENT — Part-Time
Hilton Garden Inn Hotel
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Quorum International
12.2023 - 02.2024
SENIOR FUNDING SPECIALIST
Santander Consumer USA
05.2012 - 07.2023
High School Diploma -
O. D. WYATT